{"id":1965145,"url":"https://alion.io/job/flash-delivery-customer-experience-officer","title":"Customer Experience Officer","company":{"id":3905343,"name":"Flash Delivery","domain":"flashdelivery.africa","url":"https://alion.io/company/flash-delivery","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T16:58:30Z","employer_posted_date":null,"last_verified_at":"2026-10-06T16:58:30Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Flash Delivery (Flash Express) is a courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction.\n\nWe are recruiting to fill the position below:\n\nJob Title: Customer Experience Officer \n\nLocation: Trade Fair/Ojo, Lagos\n\nEmployment Type: Full-time\n\nResponsibilities\n\n Handle customer inquiries and complaints.\n\n Track shipments and provide updates.\n\n Escalate unresolved issues.\n\n Maintain customer records.\n\n Improve customer satisfaction ratings.\n\nKPI\n\n Customer Satisfaction (CSAT).\n\n Customer feedback rating.\n\n Complaint Resolution Rate.\n\n % complaints resolved.\n\n First Contact Resolution.\n\n Issues resolved at first interaction.\n\n Response Time.\n\n Average response time to inquiries.\n\n Customer Retention Rate.\n\n Repeat customers maintained.\n\n Escalation Rate.\n\n Number of escalated cases.\n\n Shipment Tracking Support Accuracy.\n\n Correct information provided.\n\n Daily Customer Interactions.\n\n Calls, chats, emails handled.\n\n Target: CSAT above 90%.\n\nRequirements\n\n OND / HND / Bachelor's Degree in any relevant field.\n\n 1 - 3 years of experience in customer service or client relations.\n\n Experience in logistics or e-commerce customer support is an advantage.\n\nSkills:\n\n Excellent communication.\n\n Conflict resolution.\n\n Active listening.\n\n Computer literacy.\n\n Customer relationship management.\n\nSalary\n\nN120,000 - N150,000 monthly. \n\nApplication Closing Date\n\n20th October, 2026.\n\nMethod of Application\n\nInterested and qualified candidates should send their Applications to: [email] using the Job Title as the subject of the mail.","description_format":"text","description_chars":1795,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-06T17:00:15Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":0.9,"age_days":7,"expected_fill_days":17,"reasons":["seen:7","win:mid","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/flash-delivery-customer-experience-officer","json_url":"https://alion.io/job/flash-delivery-customer-experience-officer.json","meta":{"generated_at":"2026-10-14T14:57:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18678,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905343},"rest":"https://alion.io/mcp/rest/get_company?id=3905343"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflash-delivery-customer-experience-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflash-delivery-customer-experience-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflash-delivery-customer-experience-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flash-delivery-customer-experience-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflash-delivery-customer-experience-officer"}]}