{"id":3056169,"url":"https://alion.io/job/flash-pack-senior-key-account-manager","title":"Senior Key Account Manager","company":{"id":715548,"name":"Flash Pack","domain":"flashpack.com","url":"https://alion.io/company/flash-pack","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":56500,"max":67500,"currency":"GBP","period":"year","gross":null,"usd_annual":90354},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-21T15:09:46Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T02:53:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join Flash Pack, a company on a mission to create one million meaningful friendships through travel. As a Senior Key Account Manager, you will be the first point of contact for our most commercially important local partners, managing a focused portfolio of Destination Management Companies (DMCs) and improving systems and processes. This is a critical commercial role in a small team, reporting to the Head of DMC Account Management.\nMissions\nGérer un portefeuille de DMCs et leurs voyages, en veillant à ce qu'ils respectent les normes de qualité et de service de Flash Pack.\nAssumer la responsabilité des résultats de qualité de votre portefeuille, et agir rapidement sur tout voyage qui ne répond pas aux objectifs.\nFormer et accompagner vos DMCs, de la connaissance de la marque et du produit Flash Pack aux systèmes et processus.\nProfil recherché\n\nAbout Flash Pack:\n\nWhen was the last time you made a new friend? The quality of your relationships is the single most important factor for your mental health. Travel has a unique ability to fast-forward the friendship-making process, which is why we’re on a mission to create one million meaningful friendships using the power of travel and technology as a platform for human connection.\nWe create curated social adventures for solo travellers in their 30s, 40s and 50s. Since launching in 2014, we’ve seen impressive year-on-year growth and become the category leader in a thriving, rapidly expanding market with the majority of our business now in the US.\nWe’re well-funded, we’ve shaken up an outdated industry, and we see ourselves as a friendship company far more than a travel company. Our culture is down-to-earth, hard-working and compassionate, built by exceptional people who care deeply about doing work we’re proud of.\nYou can find out more about our\n\nculture and life at Flash Pack\n\nhere\n\n.\n\nThe Role:\n\nWe’re not booking holidays. Our Flashpackers hand us two weeks of the one life they get, often travelling solo, often braver than they feel, and trust us to make it the best fortnight they’ve ever had. That’s why the Key Account Management team has one mission: to work with our local partners to deliver the best trips in the world.\nAs a Senior Key Account Manager, you’ll be the first point of contact for our most commercially important local partners. You’ve managed big, demanding accounts before, and helped a whole team raise its game. Now you want to do it with partners all over the world, on trips that change people’s lives.\nYour mission: make every trip in your portfolio one our Flashpackers can’t stop talking about and help our other Key Account Managers (KAM) do the same. You’ll look after a focused portfolio of our most commercially important Destination Management Companies (DMCs), our local partners who run our trips on the ground. Alongside that, you’ll improve the systems and processes the whole team uses, and help to coach your peers. This is a critical commercial role, in a small team of three Key Account Managers, reporting to the Head of DMC Account Management. It isn’t a line management role: you’ll lead through expertise and example.\nIf you love building relationships that get results, and making the people around you better, then you’ll thrive here.\nIn line with our salary framework, the salary for this role is £56,500 - £67,500 (depending on experience).\nThis role is remote-first in the UK. We get together as a team in London every 8-10 weeks.\n\nWhere you will spend your time:\n\nManaging a portfolio of DMCs and their trips, holding them to Flash Pack’s quality standards and service levels\n\nOwning the quality results across your portfolio, and acting quickly on any trip that falls below target\n\nOnboarding and training your DMCs, from Flash Pack brand and product knowledge through to systems and processes\n\nRunning regular DMC performance reviews, giving constructive feedback and setting clear improvement goals\n\nPursuing and recovering compensation where trip quality falls short\n\nOwning the end-to-end itinerary change process for your trips, improving the product iteratively\n\nActing as the link between your DMCs and internal teams (CX, Safety, Finance, Product Innovation and others)\n\nDelivering the team’s quarterly trip quality priorities for your own trips\n\nSpotting patterns across every portfolio, such as the same quality issue at several DMCs, and turning them into a team-wide fix\n\nDesigning and improving the processes the whole team runs on, and making sure every Key Account Manager actually uses them\n\nTaking on problems that impact several teams: finding the real cause, designing the fix and influencing everyone to adopt it\n\nCoaching other Key Account Managers and setting the standard for how the job is done\n\nWhat we'd love to see from you:\n\nExperience running your own portfolio of large, demanding partner, supplier or client accounts, and improving their results, not supporting someone else's portfolio\n\nA track record of holding partners to account: managing an underperforming supplier, renegotiating terms, or recovering costs\n\nA track record of building a process, playbook or plan that other teams adopted and kept using\n\nMeticulous attention to detail: you hold yourself and your DMCs to a high standard and pick up on the small things that make the difference between a good trip and a great one\n\nStrong commercial judgement and a real instinct for what makes a high-quality customer experience, so you know where a team’s effort should go\n\nThe ability to own messy problems, including ones that span across several teams: finding the cause, bringing a fully formed plan and getting the fix adopted\n\nPace: you resolve issues quickly and don’t let them drift\n\nConfident relationship management with external partners and internal teams alike, with the credibility that gets you pulled into other teams' decisions\n\nComfort with performance data and dashboards, used without hand-holding, plus confident use of AI tools, checking what they produce before you use it\n\nClear, direct communication, including difficult conversations with partners, peers and other teams\n\nA collaborative style that lives Flash Pack's values and makes the people around you better, including coaching peers to perform better\n\nTravel industry experience isn’t essential. Some of our best Key Account Managers joined us from outside travel.\nWe’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack.\n\nInterview Process :\n\nOur interviews take place on Google Meet and usually consist of the following stages:\nIntroductory chat with our talent team to see if there is a match (30-45 mins)\n\nAn interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (45-60 mins)\n\nA case study and presentation with the hiring manager and a key stakeholder to see how you’d solve a problem (60 mins)\n\nMeet with one of our founders for any final questions you or we have (45-60 mins)\n\nDiversity and Inclusion\n\nWe’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.\nWe see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.\nIf you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met. Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it.\nFlash Pack GDPR Compliance: Please take two minutes to read our\n\nFlash Pack Privacy Notice for Recruitment\n\nand learn how we will process your data.","description_format":"text","description_chars":8003,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Adventure Tourism"],"lifecycle":[{"event":"open","at":"2026-10-22T03:48:33Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-22T06:27:10+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:2","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":90354,"is_top_pay":false},"html_url":"https://alion.io/job/flash-pack-senior-key-account-manager","json_url":"https://alion.io/job/flash-pack-senior-key-account-manager.json","meta":{"generated_at":"2026-10-23T04:38:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":715548},"rest":"https://alion.io/mcp/rest/get_company?id=715548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflash-pack-senior-key-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflash-pack-senior-key-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflash-pack-senior-key-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flash-pack-senior-key-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflash-pack-senior-key-account-manager"}]}