{"id":2341300,"url":"https://alion.io/job/flat-rock-technology-customer-support-agent-night-shifts","title":"Customer Support Agent – Night Shifts","company":{"id":4402784,"name":"Flat Rock Technology","domain":"flatrocktech.com","url":"https://alion.io/company/flat-rock-technology","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Rooster","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burgas, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":39000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-12T11:18:00Z","employer_posted_date":null,"last_verified_at":"2026-10-12T11:18:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"About Us\n\nAt Flat Rock Technology, we build the future!\n\nWhether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact.\n\nWith offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide.\n\nWe believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we’re engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose.\n\nJoin a team that’s collaborative, ambitious, and always pushing for better.\n\nAt Flat Rock, we don’t just follow the future – we create it.\n\nMain responsibilities:\n\nRespond to customer inquiries via email, and chat in a prompt and professional manner.\n\nDiagnose and resolve technical issues related to software products for customers.\n\nTroubleshoot software problems and identify solutions to resolve customer issues.\n\nProvide clear and concise instructions to customers to assist with product use and configuration.\n\nDocument customer interactions and support solutions in our CRM system.\n\nCollaborate with internal teams to escalate and resolve complex technical issues.\n\nStay up-to-date with new product features and updates to provide the highest level of customer support.\n\nRequirements:\n\nFluency in English, both written and spoken.\n\nStrong attention to detail and problem-solving skills.\n\nTeam player with collaborative attitude.\n\nExperience with Excel functions, charts, pivot tables, and macros.\n\nAbility to create and analyze reports and dashboards on case and client data.\n\nKnowledge or experience in providing web-based software support.\n\nFamiliarity with online marketplaces such as eBay, Amazon, Rakuten, etc.\n\nUnderstanding HTML, FTP, SQL, and other web-related protocols and languages is a plus.\n\nWhat we offer in return:\n\nCompetitive salary packages plus a range of region-specific benefits.\n\nClear career paths and opportunities for continuous professional development.\n\nExciting, meaningful work within a fast-growing international organisation.\n\nModern office spaces across the globe.\n\nA vibrant company culture with regular team events and social activities.\n\nEntertainment zones, team-building programmes, and local cultural celebrations.\n\nHybrid working options – enjoy the flexibility of working from home and the office.\n\nAdditional holiday days added the longer you’re with Flat Rock.\n\nPrivacy statement\n\nIf that sounds just like you, apply now by sending your CV in English!\n\nBy submitting your application, you agree that FRT will use your personal data for recruitment purposes only. 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