{"id":2267197,"url":"https://alion.io/job/flat-rock-technology-implementation-consultant","title":"Implementation Consultant","company":{"id":4402784,"name":"Flat Rock Technology","domain":"flatrocktech.com","url":"https://alion.io/company/flat-rock-technology","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ruse, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":41000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T11:44:45Z","employer_posted_date":null,"last_verified_at":"2026-10-07T11:44:45Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"About Us\n\nAt Flat Rock Technology, we build the future!\n\nWhether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact.\n\nWith offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide.\n\nWe believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we’re engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose.\n\nJoin a team that’s collaborative, ambitious, and always pushing for better.\n\nAt Flat Rock, we don’t just follow the future – we create it.\n\nMain responsibilities:\n\nDeliver remote training sessions to new and existing customers.\n\nManage multiple implementation projects from planning through to go-live.\n\nUnderstand customer processes and recommend effective system workflows.\n\nCollaborate with Technical, Onboarding, and Customer Success teams to coordinate customer requirements.\n\nSupport customers during go-live and adoption phases.\n\nMaintain expertise in new product features and industry best practices.\n\nContribute to internal knowledge sharing and training initiatives.\n\nEnsure a high standard of customer service, training delivery, and project administration.\n\nRequirements:\n\nExcellent written and spoken English communication skills.\n\nExperience delivering software training or implementation services.\n\nStrong communication and presentation skills.\n\nExperience analysing business processes and translating them into training or implementation plans.\n\nAbility to manage multiple projects and stakeholders simultaneously.\n\nCustomer-focused with excellent organisational skills.\n\nWhat we offer in return:\n\nCompetitive salary packages plus a range of region-specific benefits.\n\nClear career paths and opportunities for continuous professional development.\n\nExciting, meaningful work within a fast-growing international organisation.\n\nModern office spaces across the globe.\n\nA vibrant company culture with regular team events and social activities.\n\nEntertainment zones, team-building programmes, and local cultural celebrations.\n\nHybrid working options – enjoy the flexibility of working from home and the office.\n\nAdditional holiday days added the longer you’re with Flat Rock.\n\nPrivacy statement:\n\nIf that sounds just like you, apply now by sending your CV in English!\n\nBy submitting your application, you agree that FRT will use your personal data for recruitment purposes only. 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