{"id":1952788,"url":"https://alion.io/job/flatfair-trainee-customer-support-executive","title":"Trainee Customer Support Executive","company":{"id":172220,"name":"flatfair","domain":"flatfair.co.uk","url":"https://alion.io/company/flatfair","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":52000,"period":"year","method":"role_seniority_country_cell","sample_n":78},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T09:46:28Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T04:26:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Location: Remote-first, with one day a fortnight in our central London office\nCompetitive salary + quarterly bonus + market leading benefits package\nBuild your career in customer support\nWe’re looking for a bright, motivated person who wants to start or change their career in customer support.\nYou don’t need previous experience in a dedicated support role. We’re looking for someone who communicates exceptionally well, enjoys solving problems and takes pride in doing things properly.\nflatfair is a small, growing business. We test ideas, learn from what works and look for practical ways to make things better. You’ll be encouraged to ask questions, share ideas and take ownership of your work.\nWhat you’ll be doing\nYou’ll help renters and letting agents use flatfair’s products, supporting people who may be confused, frustrated or under pressure.\nYou’ll learn on the job through a mixture of online learning, shadowing, supported practice and regular feedback. As your knowledge and confidence develop, you’ll take increasing responsibility for:\nSupporting customers by email, live chat and telephone\n\nListening carefully and responding with patience and empathy\n\nExplaining information clearly and adapting your approach to different customers\n\nChecking applications and identifying missing or inconsistent information\n\nInvestigating problems and finding practical solutions\n\nTaking ownership of queries and following agreed actions through to completion\n\nManaging your workload across different queues and priorities\n\nKeeping clear and accurate records\n\nWorking closely with colleagues to resolve issues and share what you learn\n\nSuggesting improvements when you spot a better way of doing something\n\nWhat we’re looking for\nYou’ll need:\nEvidence of strong academic achievement or an equivalent ability to understand and apply new information\n\nExcellent spoken and written English, including accurate grammar and clear, confident verbal communication\n\nThe ability to listen carefully, understand what someone needs and respond with empathy\n\nStrong problem-solving skills and the curiosity to understand how and why something has happened\n\nGood judgement and attention to detail\n\nThe ability to organise your workload and stay productive\n\nA willingness to take ownership and see work through\n\nThe confidence to ask questions, contribute ideas and challenge something constructively\n\nThe resilience to remain calm and helpful when a customer is frustrated\n\nAn open approach to feedback and a genuine interest in learning\n\nExperience dealing with people through work, volunteering or extracurricular activities would be useful, but previous customer support experience isn’t required.\nWorking at flatfair\nWe’re a close-knit team, so how you work matters as much as what you achieve.\nWe value people who are willing to try new approaches, stay connected with their colleagues, take responsibility and make others feel welcome. You’ll receive support as you learn, and we’ll expect you to prepare, ask questions, apply feedback and become increasingly independent over time.\nPractical requirements\nYou must already have the right to work in the UK, as we’re unable to offer sponsorship for this role.\nYou must also be able to attend our central London office once a week.\nWhat you’ll receive\nA 10% discretionary bonus\n\nStructured training and support as you learn the role\n\n25 days’ annual leave, increasing with service\n\nA £1,500 annual learning and development budget\n\nPrivate medical insurance through Vitality\n\nA wellbeing allowance and weekly wellness hour\n\nCompany pension\n\nRegular company and team socials\n\nAbout flatfair\nflatfair is a UK proptech business making renting simpler and fairer for renters, landlords and letting agents.\nWe’re ambitious about what we can achieve, but practical about how we get there. We work openly, learn from each other and give people the opportunity to make a meaningful contribution.\nIf you can demonstrate the communication skills, judgement and attitude we’re looking for, we’d like to hear from you.\nWe want everyone to have a fair opportunity to show what they can do. If you need a reasonable adjustment at any stage of the recruitment process, please let us know.","description_format":"text","description_chars":4214,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T10:46:02Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/flatfair-trainee-customer-support-executive","json_url":"https://alion.io/job/flatfair-trainee-customer-support-executive.json","meta":{"generated_at":"2026-10-13T05:21:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172220},"rest":"https://alion.io/mcp/rest/get_company?id=172220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflatfair-trainee-customer-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflatfair-trainee-customer-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflatfair-trainee-customer-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flatfair-trainee-customer-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflatfair-trainee-customer-support-executive"}]}