{"id":1905613,"url":"https://alion.io/job/flatgigs-partner-success-account-lead","title":"Partner Success Account Lead","company":{"id":672990,"name":"Flatgigs","domain":"flatgigs.com","url":"https://alion.io/company/flatgigs","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":57,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-05T12:52:12Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-01T09:24:25Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":26},"description":"ABOUT OUR CLIENT\nOur client is building an ecosystem of technology, innovation, and intelligent solutions designed to solve real business challenges and create meaningful value across industries and markets.\nAs our partner ecosystem continues to grow, we are looking for a Partner Success Account Lead to ensure that our partners are not only successfully onboarded, but also fully enabled to understand, position, and grow with our client’s solutions.\nThis role will play a critical part in transforming signed partnerships into active, productive, and commercially successful relationships.\nTHE OPPORTUNITY\nAs a Partner Success Account Lead, you will take ownership of partner relationships once the initial commercial engagement and partnership agreement have been completed by our Sales team.\nYour responsibility will be to ensure that every assigned partner understands our client’s value proposition, knows how our solutions can create value for their customers, and is actively identifying and developing new business opportunities.\nThis is not a traditional direct sales-closing role. Instead, you will sit at the intersection of Partner Management, Channel Sales, Account Management, Partner Enablement, and Commercial Growth.\nYou will work closely with partners to build strong account plans, review pipelines, identify growth opportunities, address underperformance, and ultimately ensure that our partner ecosystem generates measurable business impact and revenue for our client.\nWHAT YOU’LL DO\nOwn Strategic Partner Relationships\nBecome the primary relationship owner for assigned partners following the initial sales and contracting stage.\nBuild trusted relationships across commercial, technical, operational, and leadership stakeholders.\nDevelop a strong understanding of each partner’s business, customer base, market presence, and growth potential.\nMaintain structured engagement plans and regular partner reviews.\nEnable Partners for Success\nLead the successful onboarding and activation of newly signed partners.\nEnsure partners clearly understand our client’s products, solutions, use cases, value propositions, and differentiators.\nEquip partners with the knowledge and resources needed to confidently introduce our clients’ solutions to their customers/ partners/ integrators.\nIdentify enablement gaps and coordinate appropriate training, product, technical, or commercial support.\nDrive Partner-Generated Opportunities\nWork with partners to identify opportunities across their existing and prospective customer base.\nMonitor partner-generated leads, opportunities, pipeline development, and commercial progress.\nConduct regular pipeline reviews and follow up on inactive, delayed, or underdeveloped opportunities.\nHelp partners identify where our client’s solutions can solve customer challenges or create new business value.\nBring in the right Sales, Solutions, Product, or Technical teams when deeper support is required.\nManage Partner Performance\nTrack the commercial performance and productivity of assigned partners.\nAssess whether partners are generating sufficient leads, opportunities, and revenue.\nIdentify partners that are underperforming or becoming inactive.\nUnderstand the root causes behind low engagement or limited business generation.\nDevelop improvement plans that increase partner activity, capability, pipeline, and revenue contribution.\nBuild Structured Account Plans\nDevelop partner account plans covering commercial objectives, pipeline, growth priorities, market opportunities, and key actions.\nEstablish measurable objectives with partners.\nConduct structured business reviews to assess progress, challenges, and opportunities.\nMaintain visibility of partner forecasts and expected revenue contribution.\nProvide regular updates to our client’s leadership on partner performance and strategic opportunities.\nCollaborate Across Our Clients Ecosystem\nWork closely with Sales during the handover of newly signed partnerships.\nPartner with Solution Architects and technical teams to support customer opportunities.\nCollaborate with Marketing on partner campaigns and market-development activities.\nCapture partner and market feedback and share insights with internal Product and leadership teams.\nEnsure partners receive consistent, responsive, and high-quality experience across our client.\nWHAT SUCCESS LOOKS LIKE\nSuccess in this role means that our clients’ partners are not simply signed agreements - they are active, capable, commercially engaged, and consistently create business opportunities.\nPartners clearly understand our client’s value proposition and solutions.\nNewly signed partners become activated and productive quickly.\nPartners consistently introduce our client to relevant customer opportunities.\nPartner-generated pipeline continues to grow.\nStrong partners increase their revenue contribution over time.\nUnderperforming partners are identified early and actively developed.\nPartner relationships are managed through structured account planning and business reviews.\nOur client has clear visibility in partner pipeline, performance, forecasts, and growth potential.\nPartners see our client as a strategic technology partner rather than simply another vendor.\nKey performance measures may include partner-generated revenue, partner-sourced pipeline, qualified opportunities, partner activation, engagement levels, conversion rates, forecast accuracy, and partner growth.\nWHO WE’RE LOOKING FOR\nWe are looking for someone who understands how successful technology companies build, manage, and grow partner ecosystems.\nYou may currently be working in areas such as:\nChannel Sales\nPartner Account Management\nPartner Success\nChannel Account Management\nAlliances Management\nPartner Development\nIndirect Sales\nStrategic Partner Management\nTechnology Account Management\nYou should be commercially minded, structured, relationship-driven, and comfortable holding partners accountable for results while also helping them become more successful.\nRequirements\nIdeal Candidate\nStrong experience in partner management, channel sales, alliances, partner success, or account management within the technology sector.\nExperience working within a mature enterprise technology partner or channel ecosystem.\nA strong understanding of indirect sales and partner-led go-to-market models.\nExperience managing resellers, system integrators, technology partners, consulting partners, or strategic alliances.\nProven experience managing partner pipeline, account plans, business reviews, forecasts, and revenue performance.\nStrong commercial acumen and an understanding of how partnerships translate into pipeline and revenue.\nThe ability to identify underperformance and develop structured improvement plans.\nExcellent stakeholder-management skills across executive, commercial, and technical audiences.\nStrong presentation, communication, influencing, and relationship-building skills.\nThe ability to operate comfortably in a fast-moving and entrepreneurial environment.\nA proactive and accountable mindset with a strong focus on measurable outcomes.\nExperience within organizations such as Oracle, SAP, Microsoft, Salesforce, Cisco, IBM, or similar global enterprise technology companies would be highly relevant, particularly where you have worked within established channel, partner, or alliance structures.\nNice to Have\nExposure to AI, SaaS, cloud, enterprise software, digital platforms, or emerging technologies.\nExperience managing partners across multiple markets or regions.\nExperience working with System Integrators, Value-Added Resellers, Solution Partners, or Technology Partners.\nExperience designing or improving partner-management frameworks and operating models.\nExperience working in high-growth or transformation-focused organizations.\nWhy Join Our Client\nAt our client’s organization, you will have the opportunity to work at the heart of a growing technology ecosystem and help shape how we build and scale strategic partnerships.\nYou will have the opportunity to:\nManage relationships that directly influence our client’s commercial growth.\nWork with partners across technology, innovation, and enterprise markets.\nCollaborate with Sales, Product, Solutions, Technology, Marketing, and leadership teams.\nHelp build a scalable and high-performing partner-success model.\nInfluence how partners take our client’s solutions to market.\nWork in an environment where ownership, innovation, collaboration, and measurable impact matter.\nThis is an opportunity for someone who wants to go beyond traditional account management and play a meaningful role in building an ecosystem where partner success directly translates into customer value and sustainable growth for our client.\nBenefits\nVisa and Annual Flight Tickets\nUnlimited Leave Policy\nTSOP / equity participation where applicable\nPerformance-based bonuses\nTraining and professional certification support\nWellness-related benefits or 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