{"id":2503638,"url":"https://alion.io/job/fleetpartners-customer-experience-consultant","title":"Customer Experience Consultant","company":{"id":450187,"name":"FleetPartners","domain":"fleetpartners.com.au","url":"https://alion.io/company/fleetpartners","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T06:57:58Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T01:30:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT US\nFleetPartners is a leading ASX-listed provider of fleet leasing, fleet management and novated leasing across Australia and New Zealand. Every day, we help businesses and individuals move forward with smarter, more sustainable vehicle solutions.\nBut what really sets us apart is our people.\nWe’re a supportive, customer-focused team that works together to deliver great outcomes for our customers and for each other. We create an environment where people feel encouraged to grow, develop their skills and do their best work.\nIf you’re looking for a workplace that supports your development and creates an inclusive, collaborative environment, you’ll feel right at home at FleetPartners.\nTHE ROLE\nBring your customer service skills to life in this phone-based role as a Customer Experience Consultant. You’ll take ownership of enquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes. With your relationship-building skills, you’ll ensure every customer experience is positive and exceeds expectations.\nSome of your key responsibilities will be:\nManage and prioritise a combination of both inbound phone and email-based customer cases and queries\nDevelop excellent rapport over the phone or face to face to foster strong customer and internal relationships\nIdentify complex problems and resolve them or escalate where a resolution may not be achievable\nABOUT YOU\nYou’re an experienced customer service professional who thrives in fast-paced environments, confident in managing complex queries and delivering outstanding outcomes. With strong communication and problem-solving skills, you take ownership of issues, build relationships, and ensure every customer experience is positive and professional.\nTo be successful in this role you will have:\n Experience in a customer service environment - call centre/retail/hospitality - we would love to talk to you!\n Proven ability to resolve complex or ambiguous customer issues. \n Excellent verbal and written communication skills. \n Customer-focused mindset with a commitment to quality service. \nBENEFITS:\nWe offer more than just a role:\n27 days of annual leave per year.\nEnjoy the best of both worlds with hybrid working (3 days in the office) and a modern workspace and iconic Harbour Bridge views.\nA ‘Dress for your Day’ policy\n16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers\nOngoing training to help you develop and grow with real career development opportunities\nRewards program, including a range of discounts from a variety of retailers.\nAn extensive range of other employee benefits.\nInterested? Apply now and take the next step in your career.\nOUR COMMITMENT TO INCLUSION\nWe’re committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive.\nWe’re proudly recognised by the Workplace Gender Equality Agency (WGEA) and accredited by WORK180 for our commitment to supporting women to build meaningful, long-term careers - recognition that includes being named one of the Top 101 Workplaces for Women 2025.\nWe’re also progressing our Innovate RAP, helping build stronger partnerships and meaningful opportunities for Aboriginal and Torres Strait Islander peoples.\nWe welcome people from all backgrounds, identities and lived experiences, and we’re here to support any access requirements or adjustments throughout the recruitment process.","description_format":"text","description_chars":3478,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-14T06:57:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T02:20:20Z"},"pay":null,"html_url":"https://alion.io/job/fleetpartners-customer-experience-consultant","json_url":"https://alion.io/job/fleetpartners-customer-experience-consultant.json","meta":{"generated_at":"2026-10-15T02:20:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3339,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450187},"rest":"https://alion.io/mcp/rest/get_company?id=450187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffleetpartners-customer-experience-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffleetpartners-customer-experience-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffleetpartners-customer-experience-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fleetpartners-customer-experience-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffleetpartners-customer-experience-consultant"}]}