{"id":3578343,"url":"https://alion.io/job/fleetworks-head-of-solutions-engineering","title":"Head of Solutions Engineering","company":{"id":173515,"name":"Fleetworks","domain":"fleetworks.ai","url":"https://alion.io/company/fleetworks","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":174000,"max_usd":361000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-31T23:17:12Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-05T01:17:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Every year, companies spend over a trillion dollars moving freight across the U.S. but the system for matching trucks with jobs is still slow, manual, and fragmented. FleetWorks is fixing that.\nOur customers are freight brokers, and every one of them runs a little differently. Getting a new customer from signed contract to a working, adopted product means learning how they operate, deciding what we're building for them, keeping the project moving across their team and ours, and managing expectations on both sides. Today that work is spread across customer success, engineering, and the founders. We’re looking for a Head of Solutions Engineering to own the technical customer journey through onboarding & implementation and custom builds that power our customers’ core business.\nYou'll personally run our most important implementations and write the playbook from what you learn. You'll be the person who scopes what we're committing to, sets expectations with the customer, and balances them against what engineering can deliver.\nWhat You'll do\nOwn Customer Deployments at the intersection of of customers and engineering. This includes onboarding as well as new product features, rollouts, etc\n\nYou’ll own customer implementations end to end: from contract signature through onboarding, go-live, and steady-state adoption.\n\nPartner with engineering and product leadership on changes that reduce engineering’s role in customer builds\n\nWork with Product to train and enable customers, including building documentation that will help users self-serve.\n\nBuild a project management system that can be used across Product, CS, and Engineering to keep up to date on current status of customer builds. Be the owner of escalations between engineering and CS.\n\nScope the work and manage expectations. Turn what a customer wants into clear, realistic requirements engineering can build against. Scope how integrations work, with customers and with partners.\n\nLearn the product deeply. Get hands-on enough to configure workflows and agents yourself at the start, and know when a one-off should become a product feature.\n\nOwn the rollout and the custom workflows that drive expansion with existing customers. This also includes enablement, training, and documentation that lets customers get more value without waiting on us.\n\nManage and develop the deployment team, starting with our deployment strategist.\n\nWhat We Look For\nExperience owning implementation, solutions, or another technical customer-facing delivery role at B2B software companies.\n\nExperience managing technical customer relationships at a level where you could coach others on it, and a track record that engineers will trust.\n\nTechnical enough to learn a complex product deeply, configure workflows, read an integration, and ask engineers the right questions.\n\nOperator's instincts. You understand how a business runs, you care about your customer's margins, and you spot issues before they become a problem.\n\nExcellent written and verbal communication.\n\nHigh ownership and hands-on by default. You'd rather do the first version yourself than write a plan for someone else to execute.\n\nWhat we offer\nTop tier cash and equity compensation-we aim to be above 75th %ile for companies who have raised a similar amount of cash\n\nCompetitive medical, dental, and vision benefits\n\nFully covered lunches and dinners\n\nThe opportunity to learn quickly, grow fast, and be rewarded for your contributions","description_format":"text","description_chars":3456,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-31T23:59:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:0","win:early","comp:attention"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/fleetworks-head-of-solutions-engineering","json_url":"https://alion.io/job/fleetworks-head-of-solutions-engineering.json","meta":{"generated_at":"2026-11-05T02:38:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173515},"rest":"https://alion.io/mcp/rest/get_company?id=173515"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffleetworks-head-of-solutions-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffleetworks-head-of-solutions-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffleetworks-head-of-solutions-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fleetworks-head-of-solutions-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffleetworks-head-of-solutions-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3578343}},{"tool":"search_jobs","arguments":{"company":"fleetworks.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3578343},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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