{"id":3966886,"url":"https://alion.io/job/flender-engineer-service-sales","title":"Engineer - Service Sales","company":{"id":2023528,"name":"Flender","domain":"flender.com","url":"https://alion.io/company/flender","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":19,"ghost_share":0,"stale_share":0.316,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T14:35:37Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T20:43:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Experience & Qualification:\nBE /Diploma in Mechanical Engineering with 4 - 6 Years of experience.\nJob Responsibilities:\nOwn and continuously develop Salesforce reporting and management dashboards for the global service sales organization and translate the commercial KPI framework into standardized performance transparency across all regions.\nTake ownership of commercial data quality and data standards across Salesforce and SAP, and build up and maintain the installed base (iBase) database as the reliable foundation for analysis, forecasting and opportunity identification.\nIdentify, prioritize and implement AI use cases for service sales - for example AI-supported forecasting based on installed base and market data, and automated validation of invoices against orders - and drive their adoption in the business.\nSupport the development of digital commercial channels such as WebQuote, WebShop and customer self-service solutions, as well as commercial business applications e.g. ibase field service app.\nDrive process excellence and automation: digitalize manual workflows, automate recurring commercial activities and establish process standards and governance across regions.\nGenerate actionable business insights from commercial data and provide fact-based decision support to management and the regional sales organizations.\nManage the CSAT/NPS program for Service, from survey execution and analysis through to the follow-up of improvement actions together with the sales regions.\nYour contact person(s) for this job posting is/are:\nThirumalai Kumar TFlender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. 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