{"id":2316845,"url":"https://alion.io/job/fletcher-building-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2466060,"name":"Fletcher Building","domain":"fletcherbuilding.com","url":"https://alion.io/company/fletcherbuilding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T04:52:03Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T13:49:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a Customer Service Representative at Mico Mt Wellington, you’ll enjoy a varied, hands-on role working across all areas of the branch, playing a key part from the moment a customer walks through the door! From delivering tailored product advice and serving on the trade counter to coordinating orders, picking and packing products, and assisting with dispatch and deliveries when required, you'll help ensure orders reach our customers safely, accurately, and on time.\nEngage with customers face-to-face, over the phone, and via email\nRecommend suitable products, process orders, and manage sales documentation\nManage Inwards Goods, including accurate receipting and system entry \nMonitor inventory levels, complete cycle counts and stock replenishment\nMaintain cleanliness and uphold safety standards through general store housekeeping\nSupporting with customer deliveries when required navigating different site layouts and ground conditions \nPermanent full-time role based at Mico Mt Wellington offering 40 hours per week, Monday to Friday with rostered Saturdays.\nAbout You:\nTo succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You’ll be friendly, reliable, enjoy working with others, and ready to jump in wherever needed.\nPrevious experience in a similar customer-facing or trade retail role \nStrong attention to detail with excellent written and verbal communication skills\nConfident using technology and navigating multiple system\n Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks\nFull NZ Class 1 Drivers’ Licence is Essential\nForklift experience is preferred; an F endorsement is desirable\nKnowledge of plumbing, building products or the construction industry is advantageous\nOur Benefits:\nCompetitive base remuneration\nGenuine development opportunities that come with being part of the wider Fletcher Building Group\nStaff buying privileges and company benefits for you and your family\nZ Energy fuel discounts and free monthly Pie & coffee \nKiwiSaver employer contributions matched up to 4%\nEmployee Education Fund\nHealth & Wellbeing initiatives including an Employee Assistance Programme\nPre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.\nWe are proud of the incredible diversity of people who make up our business! 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