{"id":2344127,"url":"https://alion.io/job/fletcher-building-customer-service-representative-3","title":"Customer Service Representative","company":{"id":2466060,"name":"Fletcher Building","domain":"fletcherbuilding.com","url":"https://alion.io/company/fletcherbuilding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-12T11:53:05Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T23:03:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Stramit is one of Australia’s leading manufacturers of steel building products, proudly supporting builders, tradies and distributors across the country. We’re looking for customer-centric, confident communicators to join our Customer Service Centre in Erskine Park.\nThis role is ideal for someone who enjoys helping customers and takes pride in delivering a positive service experience - both over the phone and via email.\nOur Customer Service team works closely with multiple internal departments and truly acts as the engine room of the business, keeping communication flowing and ensuring our customers receive a seamless, end-to-end experience. This is not a sales role, but a service-driven position supporting long-term customer relationships.\nThis roles hours are 0700 - 1500 Monday to Friday\nKey Responsibilities\nDeliver high-quality customer service to our trade and business customers via phone and email\nLiaise daily with internal departments such as operations, scheduling, logistics, and sales to resolve enquiries and issues\nCoordinate information across teams to ensure smooth customer outcomes\nBuild strong customer relationships through clear communication and follow-through\nMaintain accurate records and customer information\nContribute positively to a fast-paced, collaborative team environment\nAbout You\nWe’re looking for someone who is:\nCustomer-centric with a positive, can-do attitude\nA confident and professional communicator\nResilient and calm when handling challenges or competing priorities\nProactive, organised, and solution-focused\nComfortable working in a rotating shift environment\nWhat you’ll bring\nStrong communication skills - clear, professional and confident\nA genuinely customer-first mindset\nA positive attitude and the resilience to handle fast-paced days\nA proactive approach to problem solving\nOwn transport required due to limited public transport in the area\nExperience with Cisco, Citrix or Salesforce is advantageous but not essential - we’ll train you.\nWhat We Offer\nStable, full-time role with a trusted Australian brand\nSupportive team culture and structured onboarding\nGenuine career development and progression opportunities\nFree on-site parking\nMarket leading parental leave program + great staff discounts and employee benefits.\nIf you love helping people, enjoy problem-solving, and want to be part of a strong, customer-focused team, we’d love to hear from you.","description_format":"text","description_chars":2416,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Construction","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-12T11:53:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fletcher-building-customer-service-representative-3","json_url":"https://alion.io/job/fletcher-building-customer-service-representative-3.json","meta":{"generated_at":"2026-10-14T02:12:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3267,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2466060},"rest":"https://alion.io/mcp/rest/get_company?id=2466060"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffletcher-building-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffletcher-building-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffletcher-building-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fletcher-building-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffletcher-building-customer-service-representative-3"}]}