{"id":2828759,"url":"https://alion.io/job/fletcher-building-customer-service-representative-4","title":"Customer Service Representative","company":{"id":2466060,"name":"Fletcher Building","domain":"fletcherbuilding.com","url":"https://alion.io/company/fletcherbuilding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T01:09:36Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T21:19:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Full-time | Frankton, Hamilton\n\nJoin New Zealand’s leading roofing manufacturer and help shape the customer experience from the front line.\nDimond Roofing has been a trusted name in Kiwi construction for over 50 years. We’re known for quality, innovation, and supporting the people who build our communities. Our Hamilton branch is growing, and we’re looking for a motivated Customer Service Representative who enjoys solving problems, building relationships, and keeping things running smoothly.\nWhat you’ll be doing\nSupporting customers via phone, email, and in person with product enquiries, orders, and general assistance\nProcessing sales orders accurately and efficiently\nProviding product knowledge and guidance to help customers choose the right roofing solutions\nWorking closely with our sales, manufacturing, and dispatch teams to ensure seamless service\nTroubleshooting issues and following through to resolution\nMaintaining a positive, professional, and solutions-focused approach every day\n\nWhat you’ll bring\nPrevious customer service or sales support experience (construction or manufacturing industry experience is a bonus but not essential)\nStrong communication skills and a genuine desire to help people\nConfidence using computer systems and learning new tools\nA proactive attitude with great attention to detail\nAbility to stay calm under pressure and juggle multiple tasks\nA team-first mindset and willingness to pitch in where needed\n\nWhat we offer\nCompetitive salary and benefits\nFull training and ongoing development opportunities\nA supportive team environment with a down-to-earth Kiwi culture\nThe chance to build a long-term career with a respected national brand\nStaff perks, including product discounts and wellness initiatives\n\nAbout Dimond Roofing\nDimond Roofing is part of Fletcher Building and is one of New Zealand’s most established suppliers of roll-formed steel roofing, cladding, and rainwater products. We’re committed to safety, sustainability, and delivering quality solutions for homes and businesses across the country. If you’re passionate about delivering excellent customer service and want to be part of a company that values its people, we’d love to hear from you!\nOur teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement","description_format":"text","description_chars":2479,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Construction","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-19T01:09:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":4,"expected_fill_days":13,"reasons":["conf:3","wave","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/fletcher-building-customer-service-representative-4","json_url":"https://alion.io/job/fletcher-building-customer-service-representative-4.json","meta":{"generated_at":"2026-10-23T22:30:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2466060},"rest":"https://alion.io/mcp/rest/get_company?id=2466060"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffletcher-building-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffletcher-building-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffletcher-building-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fletcher-building-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffletcher-building-customer-service-representative-4"}]}