{"id":3420113,"url":"https://alion.io/job/fletcher-building-customer-service-representative-5","title":"Customer Service Representative","company":{"id":2466060,"name":"Fletcher Building","domain":"fletcherbuilding.com","url":"https://alion.io/company/fletcherbuilding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":16,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T20:41:40Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-06T03:51:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"As a Customer Service Representative at Mico Kerikeri, you'll support the day-to-day operations of the branch in this varied, hands-on role, playing a key part from the moment a customer walks through the door! From providing tailored product advice and serving on the trade counter, through to picking, packing, coordinating, and dispatching customer orders no two days will be the same. You'll also assist with deliveries from time to time, ensuring our products arrive to our customers safely, accurately, and on time.\nEngage with customers face-to-face and over the phone\nRecommend suitable products, process orders, and manage sales documentation\nMerchandising and assisting with in store promotions and display setup\nAssist with Inwards Goods, including accurate receipting and system entry \nMonitor inventory levels, complete cycle counts and stock replenishment\nMaintain cleanliness and uphold safety standards through general store housekeeping\nSupporting with customer deliveries when required navigating different site layouts and ground conditions \nPermanent full-time role based at Mico Kerikeri offering 40 hours per week, Monday to Friday\nAbout You:\nTo succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You’ll be friendly, reliable, enjoy working with others, and ready to jump in wherever needed.\nPrevious experience in a similar customer-facing sales or trade retail role \nStrong attention to detail with excellent written and verbal communication skills\nConfident using technology and navigating multiple system\nPhysically fit and comfortable with heavy lifting (25kgs) and manual handling tasks\nFull NZ Class 1 Drivers’ Licence is Essential \nForklift experience is preferred; an F endorsement is desirable\nKnowledge of plumbing, building products or the construction industry is advantageous\nOur Benefits:\nCompetitive base remuneration\nGenuine development opportunities that come with being part of the wider Fletcher Building Group\nStaff buying privileges and company benefits for you and your family\nZ Energy fuel discounts and free monthly Pie & coffee \nKiwiSaver employer contributions matched up to 4%\nEmployee Education Fund\nHealth & Wellbeing initiatives including an Employee Assistance Programme\nPre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely. \nWe are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.","description_format":"text","description_chars":2748,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Construction","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-28T20:41:40Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.885,"p_room":0.9,"age_days":7,"expected_fill_days":19,"reasons":["conf:3","wave","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/fletcher-building-customer-service-representative-5","json_url":"https://alion.io/job/fletcher-building-customer-service-representative-5.json","meta":{"generated_at":"2026-11-06T04:27:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2466060},"rest":"https://alion.io/mcp/rest/get_company?id=2466060"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffletcher-building-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffletcher-building-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffletcher-building-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fletcher-building-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffletcher-building-customer-service-representative-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3420113}},{"tool":"search_jobs","arguments":{"company":"fletcherbuilding.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3420113},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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