{"id":1943990,"url":"https://alion.io/job/fletcher-building-customer-service-representative-rolleston","title":"Customer Service Representative - Rolleston","company":{"id":2466060,"name":"Fletcher Building","domain":"fletcherbuilding.com","url":"https://alion.io/company/fletcherbuilding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rolleston, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-06T05:10:43Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T10:39:28Z","board_verified":false,"closed_at":"2026-10-22T10:39:28Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"The role:\nReporting to the Branch Manager, this is a varied role where no two days are the same. While most of your time will be spent serving customers on the Trade Counter, you’ll also pitch in across the branch-helping with stock counts, shelf replenishment, deliveries, and general branch duties as needed.\nEnsure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service\nCycle counting and restocking products\nSupport the team in inventory management, inwards goods and doing deliveries\nEnsuring products are organised and ready for delivery\nSupporting the team with doing customer deliveries \nThis is a 1-year fix-term role starting in early January 2027. Offering 40 hours a week. Working Monday to Friday. There will also be one rostered Saturday (3 hours) every 3-4 weeks.\nAbout you:\nTo shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic.\nProven experience in a customer service and/or retail sales environment\nPlumbing background will be ideal but not essential if you are keen to learn.\nThere will be manual handling, and some heavy lifting required so you’ll need to be physically fit\nHave a Full clean NZ driver licence \nStrong interpersonal skills and ability to build rapport to support our valued customers\nA motivated, self-driven worker, with the skill to work proactively, independently and under pressure\nBe confident with computers and learning new systems \nOur benefits:\nCompetitive hourly rate and Staff-buying privileges\nGenuine development opportunities that come with being part of the wider Fletcher Building Group\nEmployment Education Fund\nHealth & Wellbeing initiatives including an Employee Assistance Program\nJoin Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.\nPlease note - A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.\nWe are proud of the incredible diversity of people who make up our business! 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