{"id":1584966,"url":"https://alion.io/job/fletcher-building-customer-service-representative","title":"Customer Service Representative","company":{"id":2466060,"name":"Fletcher Building","domain":"fletcherbuilding.com","url":"https://alion.io/company/fletcherbuilding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rockhampton, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T14:04:22Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-07T00:06:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who We Are\nStramit is “Australia’s leading vertically integrated steel manufacturer and total steel building material solutions provider” Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on ‘improving the world around us through smart thinking, simply delivered’ providing our customers real value.\nAbout the Position\nAre you passionate about enhancing customer experiences and supporting organizational success? Stramit is seeking a committed Customer Service Representative to join our vibrant and forward-thinking team.\nIn this pivotal role, you will serve as the main point of contact for our valued customers. Your responsibilities include thoroughly understanding customer needs, applying solution-based selling tactics to drive sales, and deliver exceptional customer service. Working closely with our branch, transport, and planning teams, you will play a crucial role in ensuring prompt fulfillment of customer orders and facilitating efficient product delivery and pickups from our Rockhampton site.\nThis is a full time, permanent opportunity based onsite at our Rockhampton branch, with requirements to be in the office Monday through Friday.\nKey responsibilities:\nSupport and work with our Residential and Distributor, Commercial and Sheds & Outdoor Customer bases located in your regional branch.\nRespond promptly and efficiently to inbound calls from all customers in a dynamic environment.\nPrecise and speedy data entry, particularly in processing orders accurately and efficiently.\nMaintain a dedicated focus on resolving both customer concerns and business-related issues.\nInvestigation of errors, damages and claims as required to ensure customer satisfaction.\nDemonstrate versatility by working both independently and collaboratively to maintain seamless operations, communicating with both internal and external stakeholders.\nCultivate strong local client relationships through personalised service.\nUphold a steadfast commitment to rigorous safety protocols and practices.\nAbout You\nCustomer-centric approach who consistently exceeds expectations.\nCollaborative team player who can partner with all areas of the organization.\nStrong communication and negotiation skills, with the ability to influence key stakeholders.\nAbility to thrive in fast-paced environments, effectively managing multiple tasks through task prioritization.\nAdvanced administrative skills that allow you to navigate systems and adhere to established processes effectively.\nPossess keen attention to detail and hold ability to identify and raise order discrepancies/anomalies.\nMinimum of 1 year experience in relevant customer service or sales environments, particularly call/contact center.\nFull working rights in Australia without restrictions.\nWhat we offer\nNo matter your background, if you're driven and dedicated to making a positive impact, you'll find a promising future with us. Join our supportive team, always striving for innovation and efficiency to better serve our customers. Here's what we're proud to offer:\nComprehensive Parental Leave policy: Primary carers receive full base pay for 26 weeks or 50% pay for 52 weeks; while secondary carers get 2 weeks of full pay.\nAccess to your own Perkbox account where you can access thousands of discounts to various retailers.\nFull training and development opportunities to support your success at Stramit.\nThink you could be our next customer service superstar? We’d love to chat and find out! We look forward to reviewing your application and exploring your potential with Stramit.","description_format":"text","description_chars":3631,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-01T14:04:22Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.585,"p_room":0.75,"age_days":4,"expected_fill_days":5,"reasons":["conf:0","wave","win:late","comp:junior,brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/fletcher-building-customer-service-representative","json_url":"https://alion.io/job/fletcher-building-customer-service-representative.json","meta":{"generated_at":"2026-10-07T02:13:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3663,"day_limit":5000,"remaining_today":1337,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2466060},"rest":"https://alion.io/mcp/rest/get_company?id=2466060"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffletcher-building-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffletcher-building-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffletcher-building-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fletcher-building-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffletcher-building-customer-service-representative"}]}