{"id":3439242,"url":"https://alion.io/job/fletcher-building-resolutions-specialist","title":"Resolutions Specialist","company":{"id":2466060,"name":"Fletcher Building","domain":"fletcherbuilding.com","url":"https://alion.io/company/fletcherbuilding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T05:08:12Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T21:02:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Iplex Pipelines NZ is a leading manufacturer and supplier of plastic pipeline systems across New Zealand. Our products support a wide range of industries, including water supply, plumbing, sewerage, stormwater, irrigation, telecommunications and infrastructure. We are looking for a resilient, customer-focused Customer Experience Resolutions Specialist to join our team in Palmerston North. This is an opportunity for someone who thrives in a busy environment, enjoys solving problems and can confidently manage a wide range of customer enquiries from start to finish.\nAbout the Role\nThis is a hands-on, customer service-focused role where no two days are the same. You will be responsible for managing customer enquiries, investigating issues and finding practical solutions that deliver a positive customer experience. Key responsibilities include:\nResponding to customer enquiries relating to pricing, product availability, delivery timeframes and order status.\nInvestigating and resolving customer complaints, delivery issues and after-sales enquiries.\nProcessing and coordinating customer credits, debits and billing adjustments.\nLiaising with internal teams, particularly Logistics, Sales and Finance, to investigate issues and achieve timely resolutions.\nManaging delivery-related enquiries, including proof of delivery, transport claims, returns and other order-related issues.\nMaintaining accurate records of enquiries, actions and outcomes within our systems.\nAbout You\nWe're open to candidates from a variety of industries and customer service backgrounds. What's most important is your attitude, resilience and ability to take ownership of customer issues. You'll be someone who enjoys a challenge and understand that excellent customer service is about more than being friendly - it's about finding solutions, managing expectations and following through on commitments. To be successful in this role, you'll bring:\nPrevious experience in customer service, customer support, contact centre or a similar customer-facing role.\nStrong verbal and written communication skills, with confidence communicating by phone and email.\nThe ability to manage competing priorities and multitask effectively in a fast-paced environment.\nResilience and confidence when dealing with challenging customers or high-pressure situations.\nReliability, self-motivation and a strong sense of accountability.\nExperience using SAP or another ERP/customer management system would be advantageous, but it isn't essential.\nWhat We Offer\nA full-time, Monday to Friday office based role with consistent hours of 8:30am to 5:00pm.\nThe opportunity to join an established New Zealand manufacturing and supply business.\nA collaborative team environment where you can make a real difference to the customer experience.\nA varied role that offers opportunities to develop your problem-solving, communication and operational skills.\nReady to Make a Difference?\nIf you're a dependable, resilient customer service professional who enjoys solving problems, building relationships and taking ownership of outcomes, we'd love to hear from you. Apply now to join Iplex Pipelines NZ as our next Customer Experience Resolutions Specialist.","description_format":"text","description_chars":3204,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Construction","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-29T05:08:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/fletcher-building-resolutions-specialist","json_url":"https://alion.io/job/fletcher-building-resolutions-specialist.json","meta":{"generated_at":"2026-10-30T21:10:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11442,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2466060},"rest":"https://alion.io/mcp/rest/get_company?id=2466060"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffletcher-building-resolutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffletcher-building-resolutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffletcher-building-resolutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fletcher-building-resolutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffletcher-building-resolutions-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3439242}},{"tool":"search_jobs","arguments":{"company":"fletcherbuilding.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3439242},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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