{"id":1517885,"url":"https://alion.io/job/fletcherbuilding-customer-service-representative-lower-hutt","title":"Customer Service Representative - Lower Hutt","company":{"id":2466060,"name":"Fletcher Building","domain":"fletcherbuilding.com","url":"https://alion.io/company/fletcherbuilding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wellington, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T10:21:43Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T10:39:28Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"The role:\nReporting to the Branch Manager, this is a varied role working across the whole branch that will see you involved in sales on the Trade Counter, Inwards Goods, Cycle Counting, Stocking and Rotating products on shelves, Customer Deliveries, Loading / Unloading and whatever else is necessary within the branch.\nEnsure that our customers, who are made up of trades, businesses and home-owners, are greeted with a cheerful smile and exceptional service\nSupport the team in inventory management, inwards goods and doing deliveries\nEnsuring products are organised and ready for delivery\nAccurately checking and receipting product into our systems\nThis is a permanent full-time role, offering 40 hours a week. Working Monday to Friday, with one rostered Saturday a month, Based in our Lower Hutt Branch.\nAbout you\nTo shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic.\nPlumbing background will be ideal but not essential\nProven experience in a customer service and/or retail sales environment/inwards goods/Warehouse experience\nThere will be manual handling and some heavy lifting required so you’ll need to be physically fit\nStrong interpersonal skills and ability to build rapport to support our valued customers\nA motivated, self-driven worker, with the skill to work proactively, independently and under pressure\nBe confident with computers and learning new systems\nA Full New Zealand drivers’ licence is essential, and a forklift licence is advantageous.\nOur benefits:\nCompetitive hourly rate and Staff-buying privileges\nGenuine development opportunities that come with being part of the wider Fletcher Building Group\nEmployment Education Fund\nHealth & Wellbeing initiatives including an Employee Assistance Program.\nPlease note - A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.\nWe are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.","description_format":"text","description_chars":2256,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Wood Products & Furniture"],"lifecycle":[{"event":"open","at":"2026-09-30T10:21:43Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.42,"p_room":0.45,"age_days":21,"expected_fill_days":11,"reasons":["conf:2","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/fletcherbuilding-customer-service-representative-lower-hutt","json_url":"https://alion.io/job/fletcherbuilding-customer-service-representative-lower-hutt.json","meta":{"generated_at":"2026-10-22T12:07:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2466060},"rest":"https://alion.io/mcp/rest/get_company?id=2466060"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffletcherbuilding-customer-service-representative-lower-hutt"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffletcherbuilding-customer-service-representative-lower-hutt"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffletcherbuilding-customer-service-representative-lower-hutt"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fletcherbuilding-customer-service-representative-lower-hutt\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffletcherbuilding-customer-service-representative-lower-hutt"}]}