{"id":3934975,"url":"https://alion.io/job/flex-account-manager-2","title":"Account Manager","company":{"id":2004,"name":"Flex","domain":"getflex.com","url":"https://alion.io/company/flex","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T02:50:29Z","employer_posted_date":null,"last_verified_at":"2026-11-08T02:50:29Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Flex is building the AI-native private bank for business owners.\n\nWe’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious owners.\n\nSince launching publicly in September 2023, Flex has scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026. We move fast, ship relentlessly, and operate with extreme ownership. \n\nOur customers are affluent business owners ($3–$200M in revenue)—the backbone of the economy and one of the most underserved segments in finance. They’re stuck with outdated banks and fragmented tools. We’re replacing all of it. The opportunity is massive: a ~$1T+ revenue market hiding in plain sight. Our ambition is to build a $100B+ company by delivering a product that is fundamentally better—not incrementally improved. \n\nFlex has raised $100M+ in equity and $300M+ in debt.\n\n- Mission-critical problems: We build software that directly controls how money moves at scale.\n\n- High bar, low ego: Small teams, exceptional people, real ownership.\n\n- Speed over comfort: We prioritize execution, quality, clarity, and results.\n\n- Enduring impact: What we’re building will define how a generation of owners runs their businesses.\n\nTeam & Locations\n\nWe hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote.\n\nFlex Fuels Ambition.\n\n🕺About the Role\n\nAs an Account Manager at Flex, you’ll take full ownership of a portfolio of high-growth customers, driving adoption, retention, and expansion across our suite of financial products. You’ll play a key role in helping businesses scale efficiently by building strong relationships, identifying growth opportunities, and ensuring every customer gets maximum value from Flex.You’ll also serve as the voice of the customer, turning feedback and insights into actionable recommendations that shape future products and features. Your input will directly influence how Flex evolves to better serve the needs of our customers and the broader market.\n\n✅ What You’ll Do\n\nOwn customer relationships: Serve as the main point of contact for a portfolio of clients, ensuring onboarding, satisfaction, engagement, and long-term retention.\n\nDrive revenue growth: Identify opportunities to expand customer value, deepening product adoption, and aligning new Flex solutions to their specific business needs and pain points.\n\nProactively manage accounts: Analyze customer health, usage, and spend patterns to anticipate needs and mitigate churn risk.\n\nInfluence product direction: Gather and synthesize customer feedback to help shape future features, workflows, and user experiences.\n\nBuild scalable processes: Help design, refine, and document customer success playbooks for an evolving, fast-moving startup environment.\n\nCollaborate cross-functionally: Partner with Sales, Product, Risk, and Operations to deliver a seamless experience and measurable business outcomes. \n\n⚡️ What Makes You a Great Fit\n\n2–5 years of experience in Customer Success, Account Management, within FinTech, SaaS, or financial services.\n\nProven ability to manage a book of business, drive renewals, and expand account value.\n\nExcellent communication skills, able to distill complex financial or technical topics into clear, actionable insights.\n\nEntrepreneurial mindset with comfort operating in ambiguity and a fast-changing environment.\n\nStrong analytical instincts and a passion for helping customers succeed.\n\nProven track record of hitting and exceeding quotas Consistently a top 10% performer\n\nCompensation\nThis position is also eligible for a commission-based incentive plan. The estimated on-target earnings (OTE) for this role, including base and variable compensation, is $120,000-150,000\n\nAdditional Information\nWhy Join Us\n\nBuild something generational — Capture the full lifecycle of money for ambitious business owners.\n\nWork on real money, real risk — Payments, credit, and banking at serious scale.\n\nSolve hard problems — AI, underwriting, compliance, and global finance from first principles.\n\nTrue ownership — Small teams, high trust, real accountability.\n\nFounder-level exposure — Direct access to leadership, customers, and investors.\n\nHigh bar, high taste — Move fast without cutting corners.\n\nElite peers — People here are builders, not tourists.\n\nReal upside — Meaningful equity if you help build something big.","description_format":"text","description_chars":4708,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-11-08T06:23:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":63,"reasons":["seen:0","win:early"],"computed_at":"2026-11-08T08:33:35Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/flex-account-manager-2","json_url":"https://alion.io/job/flex-account-manager-2.json","meta":{"generated_at":"2026-11-08T08:33:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2004},"rest":"https://alion.io/mcp/rest/get_company?id=2004"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflex-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflex-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflex-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flex-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflex-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3934975}},{"tool":"search_jobs","arguments":{"company":"getflex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3934975},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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