{"id":1270639,"url":"https://alion.io/job/flex-business-system-analyst","title":"Business System Analyst","company":{"id":1845316,"name":"Flex","domain":"flex.com","url":"https://alion.io/company/flex-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":47,"ghost_share":0,"stale_share":0.936,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":848},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-30T16:54:16Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.\nA career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.\nJob Summary\n\nJob Summary:\nThe “Business System Analyst ” will be based in Flex North, reporting to the Business System Analyst lead\nThe Business Systems Analyst will serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.:\nWhat a typical day looks like:\nProvide solutions to incidents of second and third functional and technical level.\nRecord the occurrence and resolution of support incidents.\nImplementation and registration of permanent solutions to failures in IT services\nTo diagnose quality problems of application data.\nDefine, plan and implement preventive actions to avoid future incidents of known problems by the same source.\nPrioritize and resolving support incidents generated in IT services.\nEnsuring the availability of floor control systems.\nScale and ensure solving problems that cannot be resolved to the service provider.\nInstall and update applications on servers that provide services to manufacture.\nInstall software packages stuck to the rules in production environments.\nDesign, develop and implement tools that make efficient manufacturing processes of the business.\nDocumenting troubleshooting on a knowledge base.\nExecute proactive tasks to prevent impact on IT systems.\nEnsure proper registration of incidents of systems and their solution\nEnsure stock levels needed for day to day\nEnsure staff attendance is needed on site to support day to day\nThe experience we’re looking to add to our team;\nBachelor’s degree completed in Information Technology or related field.\nAvailability to work rotating shifts\n1+ year of experience in technical support.\nPrevious customer service experience.\nExperience with networking and operating systems.\nBasic experience with databases.\nBasic programming knowledge.\nKnowledge of servers.\nExperience with Active Directory is preferred.\nExperience with Zebra printers is preferred.\nIntermediate English proficiency.\nWhat you’ll receive for the great work you provide:\nCompetitive Salary.\nLife & Medical insurance.\nChristmas Bonus.\nFood Coupons.\nSaving Fund.\nJM54\nJob Category\nITRequired Skills:\nOptional Skills:\nFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email  and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).","description_format":"text","description_chars":3517,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Hardware","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-25T23:54:02Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.406,"p_room":0.75,"age_days":12,"expected_fill_days":13,"reasons":["conf:7","stale_co","velocity","win:late","comp:junior,brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/flex-business-system-analyst","json_url":"https://alion.io/job/flex-business-system-analyst.json","meta":{"generated_at":"2026-10-01T02:00:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1602,"day_limit":5000,"remaining_today":3398,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}