{"id":1289798,"url":"https://alion.io/job/flex-customer-experience-specialist-3","title":"Customer Experience Specialist","company":{"id":1910712,"name":"Flex","domain":"flex.one","url":"https://alion.io/company/flex-one","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":68,"open_postings":26,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":{"min":18000,"max":25000,"currency":"USD","period":"year","gross":null,"usd_annual":25000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Linear","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false},{"name":"Zendesk","optional":false}],"status":"closed","first_seen_at":"2026-08-06T16:18:54Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-01T00:01:18Z","board_verified":false,"closed_at":"2026-10-01T00:01:18Z","days_open":55,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":54},"description":"About the Role\nThis isn't traditional customer support. You're a trusted advisor serving our high-net-worth members. We're committed to delivering premium, white-glove service with an uncompromising standard for quality. You'll operate as an autonomous problem-solver, handling complex fintech scenarios with precision and sophistication, including cross-functional troubleshooting, compliance coordination, and fraud detection.\nWhat You’ll Do\nHandle complex customer issues across banking, credit, and payments via email, chat, and phone with precision and clarity: requiring thorough investigation across multiple internal systems before providing answers that meet our quality standards\nGuide VIP and high-revenue accounts through multi-step processes with excellence (document verification, account setup, feature troubleshooting) maintaining the highest standards of care and service quality\nHandle sensitive scenarios with discretion and expertise: frozen accounts, disputed transactions, application denials, and compliance-related communications-executing each with precision and professional judgment\nCoordinate with engineering, underwriting, risk, and compliance teams to resolve multi-stakeholder issues\nFile detailed bug reports and test new features in staging environments\nCreate and update documentation when you encounter process gaps\nQualify high-value sales leads with rigor and route to appropriate account executives, ensuring every introduction meets our quality standards and reflects our commitment to excellence\nWhat Makes You a Great Fit\nClear, professional communication: your written/spoken English is flawless. You can explain complex fintech concepts to a non-technical customer. You write concise Slack messages and detailed Linear tickets.\nHigh ownership: you don't wait for someone to tell you what to do. If you see a broken process, you fix it or document the gap.\nInvestigative mindset: you dig into issues until you understand the root cause. You don't just relay information; you synthesize it.\nTechnical fluency: You learn new software fast. You can navigate Zendesk, Salesforce, Linear, Slack, Notion, and Google Sheets without someone holding your hand.\nExceptional judgment: you can read between the lines. You know when a customer is confused vs. trying to game the system. You escalate the right things at the right time.\nEmotional resilience: you stay calm when customers are frustrated, systems are down, or priorities shift mid-shift.\nWhy This Role Is Worth It!\nYou'll learn more in 6 months than most people learn in 3 years. Fintech moves fast, and you'll be at the center of product launches, compliance changes, and operational challenges.\nYou'll work with a world-class team. Smart, driven, low-ego people who get stuff done.\nYou'll have real influence. You're not just a ticket-taker. You'll shape how we support customers, build processes, and scale the team.\nYou'll work remotely with autonomy. No micromanagement. You own your shift.\nStrongly Preferred\nFluent English (written and spoken at a professional level-you'll be the voice of Flex)\n2+ years in fintech or financial services customer support (ideally at a startup or high-growth company where you wore multiple hats)\nAvailability to work nights and weekends (Local and/or US business hours)\nExperience with Zendesk, Salesforce, or similar CRM tools","description_format":"text","description_chars":3362,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Financial Services","Cryptocurrencies"],"lifecycle":[{"event":"open","at":"2026-09-26T07:38:02Z"},{"event":"close","at":"2026-10-01T00:01:18Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":25000,"is_top_pay":false},"html_url":"https://alion.io/job/flex-customer-experience-specialist-3","json_url":"https://alion.io/job/flex-customer-experience-specialist-3.json","meta":{"generated_at":"2026-10-08T01:18:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2328,"day_limit":5000,"remaining_today":2672,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1910712},"rest":"https://alion.io/mcp/rest/get_company?id=1910712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflex-customer-experience-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflex-customer-experience-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflex-customer-experience-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flex-customer-experience-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflex-customer-experience-specialist-3"}]}