{"id":2571239,"url":"https://alion.io/job/flex-customer-quality-leader","title":"Customer Quality Leader","company":{"id":1845316,"name":"Flex","domain":"flex.com","url":"https://alion.io/company/flex-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":101,"ghost_share":0,"stale_share":0.683,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2219},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T23:00:18Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T02:11:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.\nA career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.\nJob Summary\nFlex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.\n\nTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an [Customer Quality Leader] located in [Jiading, Shanghai].\nThis position will handle customer complaint, especially on quality. Lead cross functional team to fulfill customer requirement on quality, Timely response customer's questions.\nWhat a typical day looks like :\nCooperate with sales team to handle quality complaint\nUpdate the RMA report \nCreate and follow up corrective actions\nMonthly RMA report\nBe a driving force for improvements based on the experiences from the handling of claims and other issues\nAs part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective, and the root cause has been determined/fixed by Failure analyzer.\nResponsible to use the RMA process\nMaintain a close contact with the customer/sales during the process of failure analysis investigation\nAct as a QCC Team leader whenever serious customer claims happen\nUpdate the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales\nThe experience we’re looking to add to our team:\nBachelor’s degree, major in Electrical Engineering or relevant\nAt least five years relevant working experience\nFamiliar with manufacturing process\nStrong capability in problem solving\nGood communication and presentation skill\nFluent English in verbal and written is must\nHere are a few of our preferred experiences:\nSix Sigma Green Belt is preferred.\nSeveral years working experience as Production Engineer, Manufacturing Engineer, Industrial Engineer, Process Engineer, or Mechanical Engineer in electronics manufacturing is preferred\nWhat you’ll receive for the great work you provide:\nSocial Insurance\nCommercial insurance\nPTO\nTransportation allowance\nAnnual medical check-up\nJob Category\nQualityRequired Skills:\nOptional Skills:\nFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email  and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).","description_format":"text","description_chars":3519,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronics Manufacturing","Power Supplies & Power Electronics","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-14T23:00:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/flex-customer-quality-leader","json_url":"https://alion.io/job/flex-customer-quality-leader.json","meta":{"generated_at":"2026-10-16T03:19:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5031,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1845316},"rest":"https://alion.io/mcp/rest/get_company?id=1845316"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflex-customer-quality-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflex-customer-quality-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflex-customer-quality-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flex-customer-quality-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflex-customer-quality-leader"}]}