{"id":3069393,"url":"https://alion.io/job/flex-customer-service-representative-4","title":"Customer Service Representative","company":{"id":1845316,"name":"Flex","domain":"flex.com","url":"https://alion.io/company/flex-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":118,"ghost_share":0,"stale_share":0.661,"repost_share":0.008,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T03:24:31Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.\nA career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.\nJob Summary\n\nTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Guadalajara, South Campus.\nReporting to Customer Service Representative, the Customer Service Representative will be in charge of communicating with customers and deal with customer's inquiries. \nResponsibilities:\nAppropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs\nHandle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution\nMaintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers\nInterpret customer needs, recognize symptoms, causes and solutions.\nIdentify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed\nDemonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension\nIn charge of tracking relevant metrics and drive action items based on results KPIs.\nCoordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.\nSOX controls knowledge validation prices, incoterms, terms of payment and agreements.\nCoordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.\nCorrect follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.\nMonitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer\nBusiness and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.\nCreate CMF, MRF and PQR.\nInvolve in CFT, Operations and customer meetings.\n\nThe experience we’re looking to add to our team:\nBachelor’s degree \nEffective verbal and written communication in English and Spanish\nCustomer-focused mindset and strong interpersonal skills\nAbility to resolve customer issues, complaints, and requests in a timely manner\nAbility to work under pressure and manage multiple priorities\nStrong organizational, planning, follow-up, and attention-to-detail skills\nSelf-motivated, adaptable, and able to work with limited supervision\nExperience managing purchase orders, customer demand, shipments, sales orders, and deliveries\nKnowledge of RMA, CMA, AR, OTD, export processes, and Incoterms\nProficient in Microsoft Office, especially Excel\nExperience in customer service, supply chain, logistics, or manufacturing environments preferred\nWhat you’ll receive for the great work you provide:\nCompetitive Salary.\nLife & Medical insurance.\nChristmas Bonus.\nFood Coupons.\nSaving Fund.\nCV19\nJob Category\nOperationsRequired Skills:\nOptional Skills:\nFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email  and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).","description_format":"text","description_chars":4327,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronics Manufacturing","Power Supplies & Power Electronics","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-22T08:59:53Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.578,"p_room":1,"age_days":8,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/flex-customer-service-representative-4","json_url":"https://alion.io/job/flex-customer-service-representative-4.json","meta":{"generated_at":"2026-10-29T06:00:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1845316},"rest":"https://alion.io/mcp/rest/get_company?id=1845316"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflex-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflex-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflex-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flex-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflex-customer-service-representative-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3069393}},{"tool":"search_jobs","arguments":{"company":"flex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3069393},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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