{"id":1241322,"url":"https://alion.io/job/flex-customer-service-representative-automotive-experience","title":"Customer Service Representative ( Automotive Experience)","company":{"id":1845316,"name":"Flex","domain":"flex.com","url":"https://alion.io/company/flex-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":83,"ghost_share":0,"stale_share":0.747,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Juárez, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T03:41:19Z","board_verified":false,"closed_at":"2026-10-20T03:41:19Z","days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.\nA career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.\nJob Summary\n\nTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Customer Service Representative located in Juarez south Campus.\nReporting to the Director Materials the role involves responsibilities in charge ofcommunicatingwith customers and deal with customer's inquiries\nAppropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs\nWhat a typical day looks like:\nAppropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs\n\nHandle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution\n\nMaintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers\n\nInterpret customer needs, recognize symptoms, causes and solutions.\n\nIdentify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed\n\nDemonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension\n\nIn charge of tracking relevant metrics and drive action items based on results KPIs.\n\nReviewcustomerdemandandcommunicatepotentialrisksorconstraintstointernalstakeholders.\n\nMaintainaccurateinformationinERPsystemsandcustomerportals.\n\nParticipateincustomermeetingsandprovideregularbusinessupdates.\n\nEnsurecompliancewithcustomer-specificrequirementsandservicelevelexpectations.\n\nGeneratereportsrelatedtocustomerdemand,shipments,inventory,andservicemetrics.\n\nThe experience we’re looking to add to our team:\nBachelor'sdegreeinBusiness,,IndustrialEngineering,InternationalBusiness,orrelatedfield.\n\nExperiencesupportingautomotivecustomers.\n\nKnowledgeofcustomerportalsandordermanagementprocesses.\n\nStrongproblem-solvingandcustomerrelationshipmanagementskills.\n\nAbilitytoworkeffectivelyinafast-paced,cross-functionalenvironment.\n\nAdvancedconversationalEnglish(writtenandverbal).\n\nExcellentcommunicationandnegotiationskills.\n\nWhat you’ll receive for the great work you provide:\nCompetitive Salary.\n\nLife & Medical insurance.\n\nChristmas Bonus.\n\nFood Coupons.\n\nSaving Fund.\n\nGR66\nJob Category\nOperationsRequired Skills:\nOptional Skills:\nFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email  and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).","description_format":"text","description_chars":3620,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:39:36Z"},{"event":"close","at":"2026-10-20T03:41:19Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/flex-customer-service-representative-automotive-experience","json_url":"https://alion.io/job/flex-customer-service-representative-automotive-experience.json","meta":{"generated_at":"2026-10-20T08:40:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1845316},"rest":"https://alion.io/mcp/rest/get_company?id=1845316"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflex-customer-service-representative-automotive-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflex-customer-service-representative-automotive-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflex-customer-service-representative-automotive-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flex-customer-service-representative-automotive-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflex-customer-service-representative-automotive-experience"}]}