{"id":1270663,"url":"https://alion.io/job/flex-customer-service-representative","title":"Customer Service Representative","company":{"id":1845316,"name":"Flex","domain":"flex.com","url":"https://alion.io/company/flex-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":47,"ghost_share":0,"stale_share":0.936,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-29T21:52:53Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.\nA career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.\nJob Summary\n\nTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Guadalajara, North Campus.\nReporting to the Customer Service Manager the Customer Service Representative role involves… managing assigned accounts to achieve revenue targets across the customer base while directing field sales operations to maximize sales and profit objectives\nWhat a typical day looks like:\nAppropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs\nHandle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution\nMaintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers\nInterpret customer needs, recognize symptoms, causes and solutions.\nIdentify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed\nDemonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension\nIn charge of tracking relevant metrics and drive action items based on results KPIs.\nCoordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.\nSOX controls knowledge validation prices, incoterms, terms of payment and agreements.\nCoordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.\nCorrect follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.\nMonitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer\nBusiness and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.\nCreate CMF, MRF and PQR.\nInvolve in CFT, Operations and customer meetings.\nThe experience we’re looking to add to our team:\nBA/BS or equivalent work experience.\nExperience in the electronics manufacturing industry (EMS).\nHands-on experience with BAAN and FTS systems.\nKnowledge of Logistics and Finance processes.\n Intermediate to Advanced English proficiency (written and verbal).\nStrong proficiency in Microsoft Office, particularly Microsoft Excel for data analysis and reporting.\nAnalytical and problem-solving skills.\nStrong organizational and multitasking abilities.\nEffective communication and teamwork.\nAttention to detail and results-oriented mindset.\nAbility to work independently and manage multiple priorities.\nWhat you’ll receive for the great work you provide:\nCompetitive Salary\nLife & Medical insurance\nChristmas Bonus\nFood Coupons\nSaving Fund.\nLife Insurance.\nHS115\nJob Category\nOperationsRequired Skills:\nOptional Skills:\nFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email  and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).","description_format":"text","description_chars":4301,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Hardware","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-25T23:54:02Z"}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.395,"p_room":0.55,"age_days":13,"expected_fill_days":13,"reasons":["conf:7","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/flex-customer-service-representative","json_url":"https://alion.io/job/flex-customer-service-representative.json","meta":{"generated_at":"2026-09-30T06:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4683,"day_limit":5000,"remaining_today":317,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}