{"id":1284525,"url":"https://alion.io/job/flex-field-service-manager","title":"Field Service Manager","company":{"id":1845316,"name":"Flex","domain":"flex.com","url":"https://alion.io/company/flex-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":45,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":121200,"max":166600,"currency":"USD","period":"year","gross":null,"usd_annual":166600},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-28T21:48:07Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job Summary\nFlex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.\n\nTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Field Services Manager.\nReporting to theGlobal Product Line Director - Service, Software & Metering the Field Services Manager will be responsible to lead and develop a team of field service professionals supporting critical power infrastructure and mission-critical customer environments.\nWhat a typical day looks like:\nBuild a high-performing, engaged Field Service team through coaching, mentoring, performance management, and career development.\nFoster a culture of accountability, safety, customer focus, and continuous improvement.\nEnsure safe, consistent, and high-quality execution of commissioning, maintenance, troubleshooting, and emergency service activities.\nMaintain operational readiness and responsiveness to customer needs.\nDevelop trusted relationships with customers and serve as the primary escalation point for service issues.\nDrive customer satisfaction, retention, and long-term partnership growth.\nOptimize technician scheduling, capacity planning, utilization, and coverage to meet customer and business requirements.\nEnsure appropriate staffing and skills are available to support current and future demand.\nIdentify competency gaps and implement technical training, certification, and development plans.\nBuild a pipeline of future technical and operational leaders.\nUse data and KPIs to drive productivity, quality, responsiveness, and profitability.\nImplement corrective actions and continuous improvement initiatives.\nPartner with Engineering, Product Management, Quality, Manufacturing, Sales, and Project Management to resolve customer and operational issues.\nDrive field feedback into product and process improvements.\nChampion a zero-incident safety culture.\nEnsure compliance with company policies, customer requirements, and regulatory standards.\nSupport service revenue growth through strong customer relationships, service execution excellence, and identification of service opportunities.\nThe experience we’re looking to add to our team,\nBachelor's degree in Engineering, Business, Operations Management, or a related discipline, or equivalent combination of education and relevant field service leadership experience.\n3+ years of people leadership experience within field service, commissioning, electrical infrastructure, critical power, industrial services, or related technical environments.\nDemonstrated success leading and developing technical service teams in customer-facing environments.\nStrong understanding of electrical power distribution systems, critical power infrastructure, commissioning, maintenance, and troubleshooting practices.\nExperience managing operational performance through KPI-driven decision making.\nProficiency with Microsoft Office and field service management systems.\nAbility to travel up to 50%\nEC37\nWhat you'll receive for the great work you provide:\nFull range of medical, dental, and vision plans\nLife Insurance\nShort-term and Long-term Disability\nMatching 401(k) Contributions\nVacation and Paid Sick Time\nTuition Reimbursement\n\nApplication Deadline:\nApplications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.\nJob Posting Start Date 09-15-2026 Job Posting End Date 11-02-2026\n\nThe base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.\n$121,200.00 USD - $166,600.00 USD AnnualJob Category\nOperationsRelocation: Eligible for domestic relocation onlyIs Sponsorship Available?\nNoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email  and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).","description_format":"text","description_chars":5485,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Energy & Utilities","Hardware","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-26T04:13:33Z"}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.479,"p_room":0.55,"age_days":13,"expected_fill_days":10,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":166600,"is_top_pay":true},"html_url":"https://alion.io/job/flex-field-service-manager","json_url":"https://alion.io/job/flex-field-service-manager.json","meta":{"generated_at":"2026-09-28T23:19:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":897,"day_limit":5000,"remaining_today":4103,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}