{"id":3742025,"url":"https://alion.io/job/flex-it-support-technician-5","title":"IT Support Technician","company":{"id":1845316,"name":"Flex","domain":"flex.com","url":"https://alion.io/company/flex-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":155,"ghost_share":0,"stale_share":0.613,"repost_share":0.019,"time_to_fill_p50_days":26,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dundalk, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"closed","first_seen_at":"2026-11-04T12:01:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T17:49:49Z","board_verified":false,"closed_at":"2026-11-04T17:49:49Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.\nWe develop skill sets, encourage curiosity, and enable empowerment - we turn jobs into careers. If this sounds interesting, we’d like to meet you.\nJob Summary\nFlex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.\n\nJob Summary\nTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a new IT Support Technician located inDundalk, Ireland. You’ll be surrounded by smart, highly capable people in a collaborative environment that encourages the sharing of knowledge and experience. You’ll be passionate, have excellent communication & people skills and a desire to find the right technical solution.\nThe environment is primarily Microsoft Windows; Windows 10, Windows Servers, Active Directory, Office 365 and General Windows Desktop Software’s\nWhat a typical day looks like:\nYou will be providing hands on support across both our facilities, with technical tasks ranging from full PC installations, configuration, maintenance, troubleshooting, and repairing of computer hardware, software, wireless, network printers, related peripherals, mobile devices, videoconference equipment, etc.\nYou will be involved in IT desk and office moves as needed.\nOn-boarding and off-boarding employees.\nDeal with server-based changes /issues when needed.\nMaintain in depth and comprehensible support documentation.\nMaintain your own tickets for IT related tasks.\nComplete a daily schedule to ensure the enterprise systems are not only working as required but remain a secure and safe environment.\nBackups\nAsset management\nAnti-Virus\nCritical patches\nDeal with server-based changes /issues when needed.\nMaintain in depth and comprehensible support documentation.\nYou will be able to respond to security threats in the environment and assist with any remediation.\nThe experience we’re looking to add to our team:\nYou will be able to respond to security threats in the environment and assist with any remediation.\nExcellent communication and people skills across the spectrum of remote staff, on site staff to Board Executives.\nAbility to work effectively, demonstrating strong diagnostic and problem-solving skills within a fast-paced and changing environment.\nAbility to manage your time effectively while coping with many different projects at the same time.\nYou will have an understanding and be able to manage software licensing.\nStrong knowledge of Microsoft operating systems including an understanding of Windows server.\nGood knowledge of TCP/IP to assist in resolving network related issues.\nUnderstanding of PC hardware set-up and domain configuration.\nKnowledge of Active Directory\nKnowledge of backup systems\nKnowledge of virtual environments\nFlexible attitude towards working hours as out of hours work will be required for major platform changes/ updates.\nA full, clean driving license as commuting between sites is required.\nFormal IT qualification\nWhat you’ll receive for the great work you provide:\nAn environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;\nOpportunities to learn new skills in a fast-paced industry;\nA competitive salary and benefits package that includes:A merit-based annual pay review\nEnhanced annual leave\nEmployee recognition scheme and long service awards\nReferral bonus\nVolunteer days\nGroup Life Insurance, including a death-in-service payment and access to a virtual GP service 24/7 365 days a year\nCompany Pension Scheme\nSick pay scheme\nCycle to Work scheme\nEnhanced maternity/paternity leave\n\nTravel opportunities (role dependent);\nFlexible/Remote/Hybrid Work based on your Job Function;\nSupport your well-being by access to:Employee Assistance Programme through VHI offering free access to qualified counselors and expert advice.\nVHI Private Health Insurance\nOn-site trained Mental Health First Aiders\n\nAccess to various discount programs (including food, activities, gym memberships etc.).\nJob Category\nITAnord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email  and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. 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