{"id":400428,"url":"https://alion.io/job/flexcompute-customer-operations-analyst","title":"Customer Success Operations Analyst","company":{"id":7971,"name":"Flexcompute","domain":"flexcompute.com","url":"https://alion.io/company/flexcompute-inc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":16,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Watertown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-06T19:59:09Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":6},"description":"Flexcompute is a cutting-edge technology startup that specializes in ultra-fast simulation technology. Our products are utilized by companies in designing and optimizing technology products, with applications ranging from designing airplanes and cars to wind turbines and quantum computing chips. Our customer base includes both household names and startups in emerging industries. Our company was founded by world-renowned leaders in simulation technology from Stanford University and MIT. Backed by top VC firms, we are poised to disrupt the billion-dollar engineering simulation industry with our fast-growing trajectory.\nAbout the role\nThe Customer Operations Specialist owns provisioning and onboarding: getting every new customer access to the right products, seats, and entitlements quickly and correctly, and making sure they reach first value fast with no gaps. You are the operational bridge between Sales, our Application Engineers, and the customer, and the person who keeps access clean and accurate across the entire customer base.\nThis is a high-ownership role with real room to grow. You will help build and maintain processes where little exists today.\nPreferred: US Citizen/Greencard holder (for ITAR Accounts)\nWhat you'll do\nOwn provisioning. Create, modify, and deprovision access across products, including seats, licenses, and credit entitlements, quickly and accurately.\nOwn onboarding. Run the handoff from Sales to Operations to Application Engineers so every new customer has an owner, a checklist, and a clear path to first value.\nKeep access clean. Maintain accurate account records, entitlements, and contacts, and run regular audits so access always matches what each customer is entitled to.\nPartner across the business. Work closely with Sales, Application Engineers, and the Deal Desk so customers move smoothly from close to provisioning to billing.\nBe the frontline for access. First responder for access and entitlement requests, resolving what you can and escalating technical questions to the Application Engineers and Infrastructure team.\nSurface signals. Flag at-risk and expansion-ready accounts to Sales and Customer Success from usage and onboarding data.\nImprove the machine. Find the manual and error-prone steps in provisioning and onboarding and systematically remove them.\nStay close to customers. Spend regular face time with customers through check-ins and account reviews to confirm they are getting value and that renewals stay on track, surfacing risks early to Account owners.\nTools you'll work with\nDay to day you'll work primarily in HubSpot (account records, onboarding stages, contacts), our product provisioning and admin consoles, and Excel / Google Sheets for tracking and audits. Comfort learning internal tools quickly and keeping data clean across systems is essential.\nHow success is measured: KPIs\nThe metrics you'll own and report on:\nTime-to-provision: time from signed deal to access granted.\nTime-to-first-value: time from provisioning to the customer's first meaningful use.\nProvisioning accuracy: share of provisioning actions completed with no errors or rework.\nOnboarding completion: share of new customers completing onboarding within the agreed window.\nAccess-request resolution: share of access and entitlement requests resolved within SLA.\nEntitlement accuracy: share of accounts whose access exactly matches entitlements at audit.\nHandoff quality: share of deals that move from close to live with no dropped steps.\nRenewal readiness: share of accounts with a recent customer touchpoint and no unaddressed risks ahead of renewal.\nRequirements\n1 to 3 years in a customer-facing, operations, or coordination role (customer success, support, onboarding, sales operations, or similar).\nStrong organization and attention to detail; you rarely let things slip.\nComfortable in Excel or Google Sheets, and quick to pick up new software tools.\nClear, professional communication with both customers and internal teams.\nA self-starter who takes ownership and follows through without being chased.\nComfortable juggling many small tasks and deadlines at once.\nNice to haves\nExperience with HubSpot or another CRM.\nExposure to SaaS onboarding, provisioning, or customer success operations.\nFamiliarity with AI tools for organizing work and automating repetitive tasks.\nInterest in, or exposure to, technical, engineering, or scientific products.\nExperience documenting or improving a process.\nBenefits\n Competitive compensation with equity of a fast-growing startup.\n Medical, dental, and vision health insurance.\n 401(k) Contribution.\n Gym allowance.\n Friendly, thoughtful, and intelligent coworkers.","description_format":"text","description_chars":4665,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software"],"lifecycle":[{"event":"open","at":"2026-09-06T00:35:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":7,"green_card_filings_12m":0,"median_offered_wage_usd":146786,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":29,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/flexcompute-customer-operations-analyst","json_url":"https://alion.io/job/flexcompute-customer-operations-analyst.json","meta":{"generated_at":"2026-10-06T21:50:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1666,"day_limit":5000,"remaining_today":3334,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7971},"rest":"https://alion.io/mcp/rest/get_company?id=7971"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflexcompute-customer-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflexcompute-customer-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflexcompute-customer-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flexcompute-customer-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflexcompute-customer-operations-analyst"}]}