{"id":2508700,"url":"https://alion.io/job/flexential-incident-response-analyst-i-2","title":"Incident Response Analyst I","company":{"id":179442,"name":"Flexential","domain":"flexential.com","url":"https://alion.io/company/flexential","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Security","role_family":"Security","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Denver, United States","Atlanta, United States","Las Vegas, United States","Portland, United States","Tampa, United States","Louisville, United States","Charlotte, United States","Cincinnati, United States","Alpharetta, United States","Richardson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":137000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":297},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Bash","optional":true},{"name":"FortiGate","optional":true},{"name":"Linux","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"PowerShell","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-09T22:29:51Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-16T18:50:28Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Incident Response Analyst I is responsible for the initial analysis and classification of customer cases, as well as following troubleshooting documentation to quickly assess the customer situation and escalate if needed. The Incident Response Analyst I will also work with the customer through different types of media to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for Flexential's customer environments. A strong combination of technical analysis, troubleshooting, documentation skills, and quick and friendly communication is vital to the Incident Response Analyst I role.\nKey Responsibilities and Essential Job Functions\nProvides initial analysis and triage for incoming customer calls, monitoring alerts, and customer-submitted tickets.\nEstablish friendly initial communications to customers to let them know we hear and understand the request/incident, and set concise and clear expectations regarding customer requests and incidents in a prompt manner.\nDocument resolution and proactive status updates to technical issues clearly for customers and team members.\nWorks closely with our Level 2 support team to stay current on technology trends and information technology concepts.\nCollaborate with customers and teammates to determine improvement areas in capabilities and processes.\nResolve customer requests and incidents with a high sense of urgency and ownership.\nBe a team player focused on collective improvement and growth.\nAlign to ITIL best practices.\nWork in a high-paced environment where system administrators need to prioritize workloads.\nEffectively work with vendors to create resolution.\nRequired Qualifications\nWorking knowledge of relevant operating systems (see below).\nAttention to detail.\nGood organization, time management, and prioritization skills.\nAbility to troubleshoot and think critically.\nEffective communication skills, including phone etiquette, writing, and active listening.\nGreat customer service skills.\nThrives in a fast-paced environment.\nContinually seeking new knowledge and curious by nature.\nPreferred Qualifications\nPositive attitude with a strong sense of urgency and ownership of quality work deliverables.\nExcellent verbal and written communication skills.\nAssociate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.\n1-3 years of system administration, network administration, or database administration experience.\n2-3 years of customer service experience.\nNetwork+, Security+, and/or CCNA desired.\nMicrosoft MCP or MCSA preferred.\nUse of command-line tools such as CMD, Telnet, SSH, GIT, and SCP (PowerShell, Bash, or VBScript language skills are a plus).\nCurrent experience applying troubleshooting techniques across various server, application, and network technologies, including:Remote Desktop, SSH, FTP\nMicrosoft Server Technologies\nVMware and/or other virtualization technologies\nLinux (or other *nix platforms)\nVLANs, ACLs, IP subnets\nNetworking and switching concepts\nLoad balancing\nFirewall configuration (Fortigate, Cisco ASA)\n\nPhysical Requirements\nAbility to sit for extended periods of time.\nWalk or stand for 50% of the time.\nModerate or advanced keyboard usage.\nLift 50 lbs.\nBase Pay Range\nThe hourly salary range offered for this position is estimated to be $27.83 - $29.00. However, the actual pay range depends on each candidate’s experience, location, and qualifications.\nAt Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.\nBenefits of working at Flexential\n Medical, Telehealth, Dental and Vision \n 401(k) \n Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) \n Life and AD&D \n Short Term and Long-Term disability \n Flex Paid Time Off (PTO) \n Leave of Absence \n Employee Assistance Program \n Wellness Program \n Rewards and Recognition Program \nBenefits are subject to change at the Company's discretion. \nWork Location Eligibility\nAt this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC. \nEmployees hired into Atlanta-area positions may be required to work onsite at least 30 hours per week, depending on business needs, role requirements, and assigned work location. Onsite expectations will be discussed during the hiring process.\nApplicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.\nFlexential participates in the E-Verify program. Please click here for more information. \nEEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.","description_format":"text","description_chars":6099,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-14T08:31:47Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/flexential-incident-response-analyst-i-2","json_url":"https://alion.io/job/flexential-incident-response-analyst-i-2.json","meta":{"generated_at":"2026-10-16T19:35:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179442},"rest":"https://alion.io/mcp/rest/get_company?id=179442"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflexential-incident-response-analyst-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflexential-incident-response-analyst-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflexential-incident-response-analyst-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flexential-incident-response-analyst-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflexential-incident-response-analyst-i-2"}]}