{"id":2480743,"url":"https://alion.io/job/flexera-solutions-technical-support-engineer","title":"Solutions Technical Support Engineer","company":{"id":1777600,"name":"Flexera","domain":"flexera.com","url":"https://alion.io/company/flexera","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"FinOps","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Google Workspace","optional":true},{"name":"Oracle","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-13T22:37:50Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T07:12:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments-from on-premises to SaaS to containers to cloud.\nWe’re transforming the software industry. We’re Flexera. Withmore than 50,000 customers across the world, we’re achievingthat goal.Butwe knowwe can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see whywe’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.Learn more atflexera.com\nFlexera is expanding its global customer support organization and is looking for an experienced Application Support Specialist who is passionate about delivering high-quality customer support.\nIn this role, you will work within a regional support team to resolve technical issues and answer product-related questions for customers and partners across the globe. You will troubleshoot complex problems, collaborate with cross-functional teams, and ensure customers receive timely, accurate, and effective solutions while meeting defined service level targets.\nThis is a hands-on role with exposure to modern technologies, where no two days are the same and customer impact is visible and meaningful.\nKey Responsibilities\nProvide high-quality technical support for Flexera and Snow product portfolios via chat, email, phone, and screen-sharing sessions.\nDiagnose, troubleshoot, and resolve complex issues within customer environments and internal lab setups, identifying root causes and delivering effective solutions.\nCollaborate with global support teams to share knowledge on products, known issues, troubleshooting techniques, and best practices.\nManage and prioritize case workload efficiently, ensuring customers receive clear, regular updates and urgent issues are progressed in line with SLAs.\nCreate, maintain, and publish accurate Knowledge Base articles to support faster resolution and proactive issue prevention.\nCommunicate effectively with Product Management and Engineering teams regarding defects, product gaps, and enhancement requests, providing relevant technical insights.\nContribute to the ongoing growth of the support organization by participating in internal meetings, training sessions, and knowledge-sharing initiatives.\nMaintain flexibility to support a global customer base across APAC, EMEA, and North America time zones as required.\nRequired Skills & Competencies\nStrong customer focus with a clear commitment to delivering high-quality support.\nExcellent analytical and problem-solving skills, with intellectual curiosity and eagerness to learn new technologies.\nClear and effective verbal, written, and listening communication skills in English, tailored to different audiences and situations.\nAbility to manage multiple tasks and prioritize effectively based on SLAs while maintaining urgency and quality.\nStrong team collaboration skills, thriving in a globally diverse environment and putting team success first.\nAdaptability to change and comfort working in a fast-paced, evolving environment.\nExperience\nMinimum of 2 years of experience in a technical support role.\nBachelor’s degree in Computer Science or a related field\nPrior experience in Application Support or Application Management.\nGood working knowledge of Microsoft technologies, including Microsoft 365.\nExperience creating, maintaining, and improving technical Knowledge Base content.\nCore Technical Skills\nOperating Systems Administration Hands-on experience with Windows, Linux, and Unix systems, including administration, configuration, and troubleshooting.\nNetworking & Secure Connectivity Understanding of secure data communication, firewall rules, and port configurations.\nDatabase ManagementProficiency in SQL query handling and troubleshooting.\n\nInventory & Connector Management Ability to deploy and manage inventory agents and connectors across diverse environments such as Windows, macOS, Linux, VMware, and Citrix.\nCloud & On-Prem Integration Experience supporting hybrid environments, integrating cloud platforms with on-premise components.\nIT Infrastructure & System Administration Strong background in Windows Server, Active Directory, virtualisation technologies, operating systems, and networking.\nApplication Support & SQL Troubleshooting\nExpertise in diagnosing application issues, error analysis, and performance optimisation..\nDesirable Skills\nWorking knowledge of Linux OS and basic command-line usage.\nExperience with Software Asset Management (SAM).\nMicrosoft 365 configuration and administration experience.\nUnderstanding of cloud technologies and AI experience supporting SaaS-based solutions.\nExposure to platforms such as ServiceNow, Salesforce, Adobe, Oracle, Google Workspace, or IBM BigFix.\nExperience with Microsoft Internet Information Services (IIS).\n#LI-HYBRID\n#LI-KK1\n#LI-TechnicalSupport\nFlexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.\nFlexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity, Equity, and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.\nWe encourage candidates requiring accommodations to please let us know by emailing .","description_format":"text","description_chars":6404,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management"],"lifecycle":[{"event":"open","at":"2026-10-13T22:37:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/flexera-solutions-technical-support-engineer","json_url":"https://alion.io/job/flexera-solutions-technical-support-engineer.json","meta":{"generated_at":"2026-10-15T02:04:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2927,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777600},"rest":"https://alion.io/mcp/rest/get_company?id=1777600"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflexera-solutions-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflexera-solutions-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflexera-solutions-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flexera-solutions-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflexera-solutions-technical-support-engineer"}]}