Community Lead

The Flexi Group operates premium flexible workspace brands-including Common Ground, the Hive, and The Cluster-spanning 11 major cities across the Asia-Pacific region and Australia. We create beautifully crafted, productivity-driven environments designed to help teams excel.

Each brand offers a distinct community and tailored experience, functioning as a vibrant hub where businesses can connect, collaborate, and expand their professional networks.

In addition to flexible workspace offerings, our enterprise service, Tailored by Flexi, collaborates with organisations to build custom office spaces, oversee day-to-day operations, and streamline scale-up efforts with integrated Employer of Record (EOR), recruitment, and payroll solutions.

Our goal is to foster meaningful connections by creating a welcoming second home where professionals build friendships and bring ideas to life.

If you are passionate about elevating the workplace experience and excel in a collaborative team setting, explore career opportunities with The Flexi Group and join our vibrant community.

A DAY IN THE LIFE OF

We are looking for an entrepreneurial, ambitious, outgoing, and personable community lead whose values align with our team and who stands for Together, Extra-mile, Accountable, and Mindful. The Community Lead works closely with the Location Manager, Senior Location Manager, General Manager, and Operations Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. They are the go-to-person for sales-related activities for their space, working alongside managers to ensure financial goals and targets are met.

ADMINISTRATION AND FINANCE

• Handle basic finance tasks, such as petty cash, invoicing and receipt of payments.
• Ensure inventory of all admin and pantry supplies is completed accurately and orders are placed in a timely manner.
• Assist with ensuring billing is complete and that aged receivables are followed up with minimalising late payments and ensuring month-end finance reporting can be completed on time.

MEMBER EXPERIENCE AND OPERATIONS

• Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience.
• Solve member-related issues to help foster a collaborative community
• Always deliver and ensure a personalised, high-quality member experience
• Assist with organising members moving in and out, ensuring every new joiner has what they need to get settled, and leavers are aware of any handover process
• Ensure overall cleanliness and upkeep of the space is up to standard, checked by the manager, including essential maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy, etc.
• Work with and liaise with the New Projects team regarding maintenance and improvements of space based on feedback from members and keen observation.
• Respond to quality control checks and solve issues immediately.

SALES

• Responsible for actively seeking and following up on leads, a variety of membership sales, packages, negotiations, flex membership sales, private events and closing of deals to meet sales targets
• Conduct high-quality, informative tours and mentor juniors, providing feedback and areas for improvement to ensure every potential member has an exemplary tour and experience.

CONTENT AND EVENTS

• Take the lead in creating and executing events relating to the community interests, with support from the senior and events team
• Drive collaboration and partnerships across a range of different industries and train juniors to support
• Liaise with the Art Department to ensure event collateral is well produced in a timely manner.
• Take ownership of social media pages (IG stories, Facebook posts, etc) and create engaging content.
• Capture up-to-date imagery showcasing the office spaces, events and community for social media.
• Ensure juniors have the support needed to update the event calendar and notice boards.
• Attend and support internal events and be a representative of your location.

PEOPLE

• Assist with onboarding and training new team members
• Actively work and develop on your own growth to better yourself for you,, your team and the business

Requirements

• Two years experience in a customer-facing position, ideally within sales and events
• Personable with strong verbal and written communication
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• University Degree is an advantage
• Proficient in basic computer skills
• Good business acumen
• Prior experience in coworking, real estate, or startup business would be an advantage
• Fluent in English

Benefits

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Five days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations
• Flexi Annual Incentive Programme (FAIP) based on the financial performance of your team and your personal performance

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.