{"id":1417257,"url":"https://alion.io/job/flexiple-information-technology-operations-manager","title":"Information Technology Operations Manager","company":{"id":59377,"name":"Flexiple","domain":"flexiple.com","url":"https://alion.io/company/flexiple","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":29000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T20:29:58Z","employer_posted_date":null,"last_verified_at":"2026-09-28T20:29:58Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Information Technology Operations Manager\nA global bank standing up its India technology and operations centre\nLocation: Remote (India)\nAbout the Company\nA leading global bank is establishing its India technology and operations centre and has partnered with Flexiple to hire its IT operations team. You will keep critical systems reliable for a marquee organisation from the ground up. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.\nRole Overview\nAs an Information Technology Operations Manager, you will own the uptime, processes, and incident response behind core IT systems, keeping services stable and improving how the team runs them.\nKey Responsibilities\nService & Incident Management\nOwn day-to-day IT operations, monitoring, and service availability\nRun incident, problem, and change management to agreed SLAs\nCoordinate vendors, infrastructure, and support workflows\nProcess & Reporting\nBuild dashboards on uptime, tickets, and service performance\nImprove runbooks, documentation, and operational standards\nIdentify recurring issues and drive practical fixes\nIdeal Candidate Profile\n3 to 7 years in IT operations, infrastructure, or service management\nStrong grasp of incident, change, and problem-management practice\nComfort with monitoring, ticketing, and reporting tools\nClear written and spoken English and a reliable remote-work setup\nPreferred Qualifications\nExposure to a GCC, bank, or regulated enterprise environment\nITIL certification or equivalent service-management experience\nFamiliarity with cloud, monitoring, or automation tooling\nWhat We Offer\nA founding IT-operations role at a global bank's India centre\nRemote-friendly, pan-India hiring with long-term placement\nExposure to leadership and a high-ownership mandate\nOne application considered for this and future matched roles\nHiring Process\nHR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit","description_format":"text","description_chars":1962,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Laptops"],"lifecycle":[{"event":"open","at":"2026-09-28T21:00:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["seen:6","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/flexiple-information-technology-operations-manager","json_url":"https://alion.io/job/flexiple-information-technology-operations-manager.json","meta":{"generated_at":"2026-10-06T00:35:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":714,"day_limit":5000,"remaining_today":4286,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59377},"rest":"https://alion.io/mcp/rest/get_company?id=59377"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflexiple-information-technology-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflexiple-information-technology-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflexiple-information-technology-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flexiple-information-technology-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflexiple-information-technology-operations-manager"}]}