{"id":2246335,"url":"https://alion.io/job/flexopack-junior-helpdesk-engineer","title":"Junior Helpdesk Engineer","company":{"id":4382602,"name":"Flexopack","domain":"flexopack.com","url":"https://alion.io/company/flexopack-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Koropi, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":803},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-11T02:05:37Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T02:49:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Flexopack, a leading flexible packaging company with a global footprint, is looking to hire an energetic individual to join its IT department. The position will be based in Koropi, Attiki.\nJunior Helpdesk Engineer\nJob Summary\nWe are looking for a motivated IT Support Technician to provide day-to-day technical support to employees and assist in maintaining the organisation’s IT systems. This role is suitable for a junior IT professional who is eager to grow their skills while delivering reliable, friendly user support.\nKey Responsibilities\nProvide first-line and basic second-line IT support to users via phone, email, and in person\nTroubleshoot common hardware, software, and connectivity issues\nSet up, configure, and maintain user devices including desktops, laptops, monitors, printers, and mobile devices\nAssist with user account creation, access management, and password resets\nSupport onboarding and offboarding processes (equipment setup, access removal, user trainings)\nLog and update support requests in the ticketing system and ensure timely follow-up\nEscalate more complex technical issues to senior IT staff\nFollow IT policies, procedures, and security guidelines\nMaintain basic documentation and user guides\nSkills & Experience\n0-1 years of experience in an IT support or helpdesk role\nKnowledge of Windows environments\nFamiliarity with Microsoft 365 and common workplace applications\nBasic understanding of networking concepts (LAN/Wi-Fi, VPN, printers)\nStrong communication skills and a customer-focused mindset\nAbility to manage multiple tasks\nWhat We’re Looking For\nA proactive and reliable team player\nWillingness to learn and take direction from senior IT staff\nComfortable supporting non-technical users\nGood attention to detail and problem-solving ability\nWhat we offer\nCompetitive remuneration package based on qualifications, including private health insurance amongst other benefits.\nExcellent work environment in a multinational Group.\nOngoing training and professional development opportunities.","description_format":"text","description_chars":2027,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T02:05:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/flexopack-junior-helpdesk-engineer","json_url":"https://alion.io/job/flexopack-junior-helpdesk-engineer.json","meta":{"generated_at":"2026-10-12T07:12:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1431,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4382602},"rest":"https://alion.io/mcp/rest/get_company?id=4382602"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflexopack-junior-helpdesk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflexopack-junior-helpdesk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflexopack-junior-helpdesk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flexopack-junior-helpdesk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflexopack-junior-helpdesk-engineer"}]}