{"id":3746318,"url":"https://alion.io/job/flexport-director-ocean-gateway-prs","title":"Director, Ocean Gateway (PRS)","company":{"id":58573,"name":"Flexport","domain":"flexport.com","url":"https://alion.io/company/flexport","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":41,"ghost_share":0,"stale_share":0.659,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shenzhen, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-11-04T10:02:42Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T00:42:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Flexport: \nAt Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use Flexport technology to move more than $19B of merchandise across 112 countries a year. \nThe recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.\nAt Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use Flexport technology to move more than $19B of merchandise across 112 countries a year.\nThe recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.\nThe opportunity:\nThe Head of Ocean Gateway, PRS is a critical part of Flexport's mission to make global trade easy for everyone a reality. Your direct stakeholders are the partners within your region, account management, ocean carriers, terminals and trucking providers. Your work directly supports Flexport's end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the future operational model at Flexport, allowing us to scale effectively and achieve our mission of making global trade easier for everyone.\nThis position owns the performance and profitability of the PRS gateway and strategically leads your team through the complex world of logistics. Flexport's operating model is technology-led and AI-enabled, and you will lead the gateway team in working that way. You will work cross-functionally to navigate ambiguous challenges and build a world-class operating team. At this stage in Flexport's journey, we are looking for best-in-class leadership that can articulate a clear vision and excite teams to execute it day in and day out.\nTactical Responsibilities:\nAs Head of Ocean Gateway, PRS, you are an expert in executing the end-to-end movement of shipments within a regional network, including Ocean FCL and LCL for exports and imports.\nYou will own the gateway's P&L mindset: manage customer profitability and cost to serve, and manage AR/AP together with Finance and account management to keep cash flow healthy.\nYou will build the operational performance framework, process and tools to manage our vendor’s performance in the PRS market according to our company's business needs.\nYou are the primary relationship manager for internal and external stakeholders in your gateway, including partners, ocean carriers, trucking providers, account management, Ocean Procurement / Allocation & Yield and Regional Ocean Management.\nYou will negotiate with carriers locally - local deals and space release - within your delegated authority, and drive carrier performance (on-time execution, rolling, space) through scorecards and volume allocation.\nYou will manage vendor cost and performance (BPO, trucking, terminals and other gateway vendors) against SLAs and cost-per-file targets.\nYou will hire, coach and develop a team of (senior) associates and managers responsible for the end-to-end movement of Ocean FCL and LCL shipments within the gateway, and build succession for key roles.\nYou will lead adoption of Flexport technology and AI in daily gateway work and set the expectation that your team scopes problems AI-first.\nYou will design operational processes and infrastructure to ensure Flexport executes quality service delivery on time, efficiently, cost-effectively and, most importantly, creates a world-class customer experience.\nYou will bring ocean commercial sense to the business: recommend supply chain solutions for new clients and opportunities to the account management and demand teams, support RFQs and tenders with feasible, profitable lane offers, and prepare enablement resources for internal teams to sell our ocean product.\nYou will proactively drive operational improvements and quality consistency with assigned partners, leveraging global performance metrics, targets and dashboards.\nYou will guard the \"front line\" in ensuring the highest standard of Flexport quality: designing the right processes and metrics for shipments to move on time and exceptions to be resolved quickly and appropriately. You will be accountable for meeting internal KPIs and SLAs that demonstrate quality delivery.\nAdaptive Responsibilities:\nYou will allow Flexport to decouple scale and headcount: raise SPO and lower cost to serve through process improvement, automation and AI-enabled workflows, working with global management, Product and Ops Tech.\nYou will work with Product and Ops Tech to define requirements, pilot new features and digital agents in your gateway, and feed frontline learnings back into the technology roadmap.\nYou will drive AI culture in your team as a behavior change, not a tooling rollout: set adoption targets, track weekly-active usage and the effect on productivity, and coach managers to redesign workflows around automation.\nYou will use data and dashboards to make decisions - SPO, cost per file, OTE, exception and margin data - and evolve the front line from problem solver to file owner.\nYou will work closely with global management to design the right metrics that empower your gateway team to deliver great performance.\nYou will provide leadership and direction to a high-performance team, including hiring, training and career development.\nYou will empower your team to prioritize and align on key initiatives, experiment with the best ways to drive performance, and maintain high on-the-job motivation.\nYou will work with Account Management to design and iterate on effective feedback loops to ensure client needs are met.\nYou will act as a strategic consultant to your regional and global counterparts on ocean supply chain operations and your gateway strategy.\nWhat you will need:\nBachelor's degree or equivalent experience, and a minimum of 10-15 years of experience in logistics, freight forwarding, supply chain and ocean carrier operations\nMA/MS degree in a business or logistics-oriented field is a plus\nLanguage requirements: native Mandarin; professional working English\nP&L mindset: sense of managing customer profitability, with the discipline to manage AR/AP and keep cash flow healthy\nOcean commercial sense: able to support the demand team in selling the ocean freight product\nOcean procurement sense: able to negotiate with carriers locally for local deals as well as space release\nAble to manage vendor cost and performance\nProven ability to develop others and build a high-performance team\nTech and AI mindset: comfortable running a technology-enabled operating model, with a record of adopting automation or AI tools and changing team behavior around them\nData-driven: strong Excel/data analysis; uses dashboards and metrics (SPO, cost per file, OTE) to run the gateway\nCapability to lead a team in day-to-day execution and process improvement\nExperience managing the end-to-end shipment lifecycle and working with Account Management teams to understand and cater to the client experience\nDemonstrated ability building and implementing cross-functional, complex processes\nStrategic vision and ground-floor execution\nAbility to identify win-win commercial and operational opportunities\nExcitement to manage relationships and create a best-in-class operational structure\nHands-on, process-oriented, structured thinker with strong problem-solving skills\nClient experience mindset - obsessed with client and squad happiness\nExcellent communication, interpersonal and organizational skills\nCourage to challenge the status quo when logic and reason require it. See something broken? Fix it!\nThe desire to lead, train and develop up-and-coming industry talent\nCommitment to Equal Opportunity\nAt Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.\nGlobal Data Privacy Notice for Job Candidates and Applicants\nDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.","description_format":"text","description_chars":9543,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Freight Forwarding","Customs Brokerage","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-04T13:31:22Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":68,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/flexport-director-ocean-gateway-prs","json_url":"https://alion.io/job/flexport-director-ocean-gateway-prs.json","meta":{"generated_at":"2026-11-06T04:46:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8202,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58573},"rest":"https://alion.io/mcp/rest/get_company?id=58573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflexport-director-ocean-gateway-prs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflexport-director-ocean-gateway-prs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflexport-director-ocean-gateway-prs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flexport-director-ocean-gateway-prs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflexport-director-ocean-gateway-prs"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3746318}},{"tool":"search_jobs","arguments":{"company":"flexport.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3746318},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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