{"id":4067515,"url":"https://alion.io/job/flexport-ocean-and-air-operations-associate","title":"Ocean and Air Operations Associate","company":{"id":58573,"name":"Flexport","domain":"flexport.com","url":"https://alion.io/company/flexport","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":43,"ghost_share":0,"stale_share":0.674,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-07-01T06:56:02Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T12:06:29Z","board_verified":true,"closed_at":null,"days_open":133,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":133},"description":"About Flexport: \nAt Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use Flexport technology to move more than $19B of merchandise across 112 countries a year. \nThe recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.\nThe Opportunity:\nThe Operations Associate role, based in Melbourne, is a rare opportunity to be at the ground floor of Flexport Australia’s growth. As one of our earliest team members in the region, you will wear many hats and play a defining role in shaping our operations, culture, and client experience. This is a career-defining role with a clear path forward. \nYou will develop a deep understanding of global logistics end-to-end, from operations and process design to client management and commercial strategy, working alongside country leadership, operations management, and sales teams. This breadth of exposure is intentional: we want to develop the next generation of logistics leaders.\n\nWhat You Will Do:\nThe role is anchored in operations, with a strong bent towards process improvement and automation. \nCore tasks:\nExecute end-to-end shipments across all modes (FCL, LCL, Air, import and export), including bookings, documentation, and milestone tracking.\nCommunicate directly with clients, carriers, trucking providers, CFS/warehouse operators and customs teams to keep shipments on time and on spec.\nTroubleshoot shipment exceptions proactively and escalate issues with clear context and a recommended path forward.\nMaintain data accuracy across Flexport systems to meet KPIs and client SLAs.\nSupport account managers and customs teams to deliver an exceptional client experience.\nProcess Improvement & Automation\nIdentify operational bottlenecks and design scalable solutions anchored in AI, code, and automation.\nBuild or contribute to internal tools, dashboards, and workflows that reduce manual effort and improve data quality.\nLeverage AI tools proactively in your daily work-from drafting client communications to analysing shipment data-and share learnings with the team.\nChampion a culture of continuous improvement; if you see something broken, fix it.\nStakeholder & Cross-Functional Collaboration\nWork directly with country management, operations leads, and sales teams to align on priorities and client needs.\nBuild trusted relationships with clients, external partners including carriers, customs brokers, and freight vendors.\nContribute to regional strategy discussions and bring an operator’s perspective to commercial decisions.\n\nWhat we’re looking for\nThe four A’s\nAgency: You don’t wait to be told. You identify problems, take ownership, and drive solutions without prompting. You treat Flexport’s business like your own.\nAdaptability: You thrive in ambiguity and change your approach when circumstances demand it. You stay calm when things go sideways and help others do the same.\nAI & Data Fluency: You are comfortable using AI tools and working with data. You ask good questions of datasets, build basic automations, and continuously seek to do more with less.\nAbility to make judgements in ambiguity: You can make sound, well-reasoned decisions with incomplete information. You know when to escalate and when to act.\n\nWhat you will need:\nStrong analytical skills with the ability to generate data-driven insights that inform decisions and strategy\nExcellent communication, interpersonal, and organisational skills\nCommercial acumen with the ability to identify win-win operational and business opportunities\nCourage to challenge existing processes and drive meaningful change\nExperience in freight forwarding, supply chain, or logistics operations welcome, but not a hard pre-requisite\nSkills & Mindset:\nHands-on, process-oriented, structured thinking with strong problem-solving capabilities\nKeen interest in technology adoption\nCourage to challenge the status quo when logic and reason require it. See something broken? Fix it!\nExcitement to manage relationships and create a best-in-class operational structure\nExcellent communication, interpersonal and organizational skills\nClient service mindset - obsessed with client and employee happiness\n\nWhat’s in it for you:\nThe chance to help build something from the ground up in a high-growth market.\nBroad exposure to country leadership, operations management, and commercial teams from day one.\nA genuine understanding of how global logistics works; end to end, across all modes and geographies.\nA culture that rewards ownership, creativity, and a bias for action.\nInternational expatriation opportunities for high performers who deliver great results.\nCommitment to Equal Opportunity\nAt Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.\nGlobal Data Privacy Notice for Job Candidates and Applicants\nDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.","description_format":"text","description_chars":6111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Freight Forwarding","Customs Brokerage","Supply Chain","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-11T12:06:29Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.454,"p_room":0.28,"age_days":133,"expected_fill_days":62,"reasons":["conf:3","win:tail","crowd:brand"],"computed_at":"2026-11-11T15:21:27Z"},"pay":null,"html_url":"https://alion.io/job/flexport-ocean-and-air-operations-associate","json_url":"https://alion.io/job/flexport-ocean-and-air-operations-associate.json","meta":{"generated_at":"2026-11-11T15:21:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58573},"rest":"https://alion.io/mcp/rest/get_company?id=58573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflexport-ocean-and-air-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflexport-ocean-and-air-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflexport-ocean-and-air-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flexport-ocean-and-air-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflexport-ocean-and-air-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4067515}},{"tool":"search_jobs","arguments":{"company":"flexport.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4067515},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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