{"id":2532672,"url":"https://alion.io/job/flightstats-client-service-delivery-specialist","title":"Client Service Delivery Specialist","company":{"id":1802468,"name":"FlightStats","domain":"flightstats.com","url":"https://alion.io/company/flightstats","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":820},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Tool Use","optional":false}],"status":"live","first_seen_at":"2026-10-14T13:17:46Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T02:56:00Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Are you experienced in leading complex customer migrations and keeping people informed through change?\nWould you like to help shape a new migration capability that improves customer experience and time-to-value?\nAbout the Business\nAt Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at https://www.cirium.com/\nAbout the Role - Initial 12 Month Fixed Term Contract\nAs a Migration Manager, you will work directly with customers throughout their migration, helping them understand what is changing, what they need to do and what happens next. You will coordinate with teams across the business to keep migrations moving, minimise disruption and ensure customers feel informed and supported, while helping build scalable processes and smarter ways of working. We're looking for someone who thrives at the intersection of customer engagement, delivery, and continuous improvement. Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one\nResponsibilities\nSupport customers through key migration moments, including onboarding, migrations and service change.\nOwn and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.\nPartner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.\nBuild scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.\nHelp shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.\nRequirements\nExperience managing customer onboarding, implementations, migrations or complex customer projects.\nExperience working with cross-functional teams to deliver customer outcomes.\nStrong stakeholder management and communication skills.\nAbility to build trust and credibility with both customers and senior internal stakeholders.\nExperience improving operational processes and driving continuous improvement.\nExposure to AI-enabled workflows, automation platforms or agent-based tooling.\nUnderstanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.\nExperience building or improving scalable operating models.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":4136,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-14T13:17:46Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/flightstats-client-service-delivery-specialist","json_url":"https://alion.io/job/flightstats-client-service-delivery-specialist.json","meta":{"generated_at":"2026-10-21T06:05:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8822,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802468},"rest":"https://alion.io/mcp/rest/get_company?id=1802468"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflightstats-client-service-delivery-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflightstats-client-service-delivery-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflightstats-client-service-delivery-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flightstats-client-service-delivery-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflightstats-client-service-delivery-specialist"}]}