{"id":3476350,"url":"https://alion.io/job/flinks-product-quality-owner-payments","title":"Product Quality Owner - Payments / Responsable de la qualité produit","company":{"id":58125,"name":"Flinks","domain":"flinks.com","url":"https://alion.io/company/flinks","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":124000,"period":"year","method":"role_country_seniority_unknown","sample_n":330},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-29T18:55:14Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T14:56:31Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Version en français ci-dessous\nAbout Flinks\nFlinks is the embedded finance platform that brings together connectivity, intelligence, and payments - giving businesses the infrastructure they need to build and deliver seamless financial experiences at scale.\nAs a leader in Open Finance in Canada, we’ve grown since 2016 into one of North America’s most trusted platforms for financial data access, enrichment, and money movement. We work with innovators across many industries, including lending, fintech, banking, insurance, and wealth management.\nToday, our platform connects to 15,000+ financial institutions across North America and powers over 1M monthly connections. We also give our customers unprecedented visibility into 4,500+ real-time financial insights to support smarter decisioning. Companies rely on Flinks to streamline onboarding, verify income, assess credit risk, and power faster payment experiences.\nWe’re on a mission to drive financial innovation and help businesses build financial experiences that feel effortless, connected, and customer-first. That’s where you come in.\nAbout the Team\nThe Payments team builds the products that move money on the Flinks platform: EFT, Interac and Guaranteed EFT, which gives end users faster access to their funds. We work with banks, credit unions and fintechs across Canada that need money movement to be fast, reliable and compliant.\nAs Payments grows, we’re investing in quality, automation and operational excellence. This role sits at the center of that work, partnering daily with Product, Engineering, Implementation and Client teams.\nWhat You’ll Do\nYou own the day-to-day product health of our standard Payments products. You’ll:\nOwn and prioritize the Payments backlog (bugs, risks, improvements) and write clear product requirements and acceptance criteria.\nOwn the quality gate: test strategy, regression testing and release sign-off.\nWatch production health: payment and settlement alerts, incident follow-up and root-cause actions.\nGuide new bank and fintech clients through standard Payments integrations, with Architects, Developers and Implementation Managers.\nKeep public docs, runbooks and test cases accurate and up to date.\nMaintain the due-diligence material banks ask for (SLAs, security answers, test evidence).\nAct as a trusted point of contact for Payments clients on quality, releases and incidents.\nWho You Are\nAt least 5 years in product quality or product ownership, ideally in SaaS.\nYou know how payments work: rails, fund flows, settlement, reversals.\nYou’ve owned releases for production systems where errors cost money.\nYou spot patterns in recurring defects and fix the cause, not only the bug.\nYou manage several priorities at once and know what matters first.\nYou explain technical topics clearly to engineers, clients and leadership.\nYou are comfortable to lead all scrum ceremonies\nGreat to Haves\nExperience with banks or regulated financial services (FINTRAC, AML, OSFI).\nFamiliarity with APIs, automated testing and observability tools.\nThe Interview Process\nMeeting with People Ops.\nMeeting with Product Quality Manager.\nMini-assignment.\nPanel interview.\nResponsable de la qualité produit\nÀ propos de Flinks\nFlinks est la plateforme de finance embarquée qui réunit connectivité, intelligence et paiements, offrant aux entreprises l’infrastructure dont elles ont besoin pour créer et proposer des expériences financières fluides à grande échelle.\nChef de file de la finance ouverte au Canada, nous avons connu une croissance soutenue depuis 2016 et sommes devenus l’une des plateformes les plus fiables en Amérique du Nord pour l’accès aux données financières, leur enrichissement et les transferts de fonds. Nous collaborons avec des entreprises innovantes de nombreux secteurs, notamment le prêt, les technologies financières, les services bancaires, l’assurance et la gestion de patrimoine.\nAujourd’hui, notre plateforme se connecte à plus de 15 000 institutions financières en Amérique du Nord et permet plus d’un million de connexions par mois. Nous offrons également à nos clients une visibilité sans précédent sur plus de 4 500 indicateurs financiers en temps réel pour soutenir une prise de décision éclairée. Les entreprises comptent sur Flinks pour simplifier l’intégration des clients, vérifier les revenus, évaluer le risque de crédit et accélérer les paiements.\nNotre mission est de stimuler l’innovation financière et d’aider les entreprises à créer des expériences financières simples, connectées et centrées sur le client. C’est là que vous entrez en jeu.\nÀ propos de l’équipe\nL’équipe Paiements conçoit les produits qui permettent les transferts de fonds sur la plateforme Flinks : EFT, Interac et Guaranteed EFT, qui permettent aux utilisateurs finaux d’accéder plus rapidement à leurs fonds. Nous travaillons avec des banques, des coopératives de crédit et des entreprises de technologie financière partout au Canada, qui ont besoin de transferts de fonds rapides, fiables et conformes.\nAlors que l’équipe Paiements poursuit sa croissance, nous investissons dans la qualité, l’automatisation et l’excellence opérationnelle. Ce rôle joue un rôle central dans ces efforts et implique une collaboration quotidienne avec les équipes Produit, Ingénierie, Implémentation et Expérience client.\nVos responsabilités\nVous serez responsable du bon fonctionnement au quotidien de nos produits de paiement standards. Vous aurez notamment à :\nGérer et prioriser le backlog Paiements (bogues, risques et améliorations), et rédiger des exigences produit ainsi que des critères d’acceptation clairs.\nPiloter le contrôle de la qualité : stratégie de test, tests de régression et validation des mises en production.\nSurveiller la santé de l’environnement de production : alertes liées aux paiements et aux règlements, suivi des incidents et mise en place de mesures correctives pour traiter les causes profondes.\nAccompagner les nouvelles banques et entreprises de technologie financière dans leurs intégrations aux produits de paiement standards, en collaboration avec les architectes, les développeurs et les gestionnaires d’implémentation.\nTenir à jour la documentation publique, les guides d’exploitation et les cas de test.\nMaintenir à jour les documents de diligence raisonnable demandés par les banques (ententes de niveau de service, réponses aux questionnaires de sécurité et preuves de tests).\nAgir comme personne-ressource auprès des clients Paiements pour toute question liée à la qualité, aux mises en production et aux incidents.\nVotre profil\nAu moins 5 ans d’expérience en assurance qualité produit ou en gestion de produit, idéalement dans un environnement SaaS.\nVous comprenez le fonctionnement des paiements : réseaux de paiement, flux de fonds, règlements et annulations.\nVous avez piloté des mises en production de systèmes où les erreurs peuvent avoir des conséquences financières.\nVous savez repérer les tendances dans les défauts récurrents et vous attaquer à leurs causes profondes, plutôt que de simplement corriger les bogues.\nVous êtes capable de gérer plusieurs priorités simultanément et de déterminer ce qui doit être traité en premier.\nVous communiquez clairement des sujets techniques aux ingénieurs, aux clients et à la direction.\nVous êtes à l’aise pour animer l’ensemble des cérémonies Scrum.\nAtouts\nExpérience auprès de banques ou dans le secteur des services financiers réglementés (CANAFE, LBA, BSIF).\nConnaissance des API, des tests automatisés et des outils d’observabilité.\nLe processus d’entrevue\nRencontre avec l’équipe des Opérations RH.\nRencontre avec le gestionnaire de l’assurance qualité produit.\nPetit exercice pratique.\nEntrevue de groupe avec un panel.","description_format":"text","description_chars":7704,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-29T18:55:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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