Financial Services Recoveries Operations Manager

We are looking for an experienced operational leader to take overall responsibility for our Financial Services Recoveries litigation operation and to provide direct line management to the Customer Engagement Team Leader. This is a broad leadership role bringing together litigation delivery, first-line operational control, people management and oversight of customer engagement activity.

The successful candidate will be accountable for maintaining safe, controlled and commercially effective delivery across the litigation function. The role will directly line manage 12 Paralegals as well as the Customer Engagement Team Leader, ensuring clear accountability for litigation delivery and for customer contact, telephony, complaints, vulnerability and associated reporting activities.