{"id":1031745,"url":"https://alion.io/job/flint-bishop-team-leader-2","title":"Team Leader","company":{"id":672946,"name":"Flint Bishop","domain":"flintbishop.co.uk","url":"https://alion.io/company/flintbishop","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":377},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T14:34:07Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-10T02:40:44Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"The Team Leader is responsible for supervising a team of Legal Recoveries Specialists in our Debt Services team, who are responsible for taking on pre-litigated matters and making and receiving high volumes of calls on behalf of the firm’s client to recover aged debt.\nThe role focuses mainly on day-to-day supervision of the team, conducting reviews on the Legal Recoveries Specialist's matters, overseeing quality, call performance and making recommendations for training and continuous improvements.\nThe Team Leader will not only handle key client accounts but also provide department managers with updates on revenues recovered and performance against established KPIs.\nThis Team Leader role reports to the Head of Debts Services and the Debt Recovery Manager.\nWe are ideally looking for candidates from a consumer collections/debt recovery background, but other contact centre team leaders or recoveries team leaders with relevant skills would be considered.\nThe role is full time, 36.25 hours per week, based at our new head offices at Pride Park, Derby.\nKey Responsibilities\nSupervise the day-to-day work and operations of the Legal Recoveries Specialists in the Debt Recovery team, specifically focusing on the non-contested clients.\nWork closely with the Debt Recovery Managers and Head of Debts Services on departmental matters, ensuring a smooth process between pre & post-litigation matters.\nRun own senior-level caseload of debt recovery matters.\nContribute to business development activities for the department, including working on client pitches and tenders and attending client meetings where necessary.\nEnsure financial targets are met within the department, both on a personal and team level.\nEnsure that all firm-wide and departmental SLAs and procedures are followed.\nAssist junior fee-earner with their own caseload; offering support and guidance where needed.\nRun regular file reviews of fee-earners, raise any issues arising and use this as an ongoing developmental tool.\nProduce management information as required by the Debt Recovery Managers.\nLiaise directly with clients where necessary and be their day-to-day contact.\nContinually upskill personal knowledge of the litigation process and debt recovery, become an expert in all matters and share this with the wider team.\nSkills, Knowledge and Expertise\nYou will:\nPreferably have prior debt recovery experience in an energy or utilities setting\nPrevious supervisory experience in a contact centre environment or legal setting\nBe able to work alone and manage your own caseload\nHave a genuine desire and interest in working in a contentious area of the law\nHave excellent time management skills and the ability to work to tight deadlines with your caseloads\nDisclosure will be required in the event that a position is offered.\nFinancial checks will be required in the event that a position is offered.\nBenefits\nWhat we offer?\nCompetitive salary\nBonus potential\nGreat working environment at our Derby head offices\nCar parking provided by the firm\nCareer development opportunities\n25 days holiday plus bank holidays\nOptions to buy & sell 1 week’s holiday\n1 week’s holiday carry over\nExtra day off for your birthday\nStaff card discount scheme for local shops\nSocial days and evenings on the firm\nStaff discounts on legal 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