{"id":1171581,"url":"https://alion.io/job/flint-lead-customer-success-engineer","title":"Senior Customer Success Engineer","company":{"id":7563,"name":"Flint","domain":"flintk12.com","url":"https://alion.io/company/flint","size_band":"11-50","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude Code","optional":false}],"status":"live","first_seen_at":"2026-09-24T07:59:09Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T00:09:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"New York City | $140,000 - $160,000 base + $20K target variable (with accelerators for over-performance) + equity\nFlint is looking for a Lead Customer Success Engineer to build the systems behind our Customer Success function.\nWe have two strong beliefs about Customer Success.\nFirst: CS is a revenue function.\nThe job is not just to make customers happy. It is to drive adoption, retention, expansion, and ultimately NRR.\nSecond: much of traditional CS should be automated.\nA growing customer base should not require headcount to grow at the same rate. We want to automate everything around the customer relationship that does not actually require a human. The more we can automate, the more human interaction we can have with teachers where it actually matters.\nWHAT YOU’LL OWN\nCompany-wide NRR, with a target of 110%+\nCustomer health, churn signals, expansion signals, and renewal forecasting\nAutomated onboarding, adoption, renewal, and expansion workflows\nCS tooling, reporting, internal tools, and automations\nSystems that make the wider CS team more efficient to ensure they hit their metrics\nTechnical escalations for complex customer problems\nUnderstanding why customers retain, expand, or churn and turning those lessons into repeatable systems\nEnsuring that other customer success team members know how to interact with and use the system\nBUILDING AT FLINT\nYou’ll be the primary builder in CS, but not the only builder.\nYou own the more complex, reusable, or function-wide systems.\nIf it affects one customer, someone else can probably build it.\nIf it affects multiple customers, it’s probably yours.\nThe buck for Customer Success stops with you. You won’t personally do every piece of CS work, but you are accountable for whether the function works: whether customers retain, expand, get value from Flint, and whether the systems around them scale.\nWe care less about which tools you use than whether what you build works.\nWHAT SUCCESS LOOKS LIKE\n110%+ NRR\nStrong GRR\nAccurate renewal forecasting\nChurn and expansion identified early\nIncreasingly automated CS workflows\nMore revenue supported per CS employee without customers feeling less supported\nThe wider CS team becoming increasingly capable of building for themselves\nWHO YOU ARE\nYou might come from Customer Success, or anywhere else which requires high ownership for commercial ownerships.\nYou’re likely a fit if you:\nHave worked in a startup before, or anywhere is that is of high intensity and ambiguity.\nHave actually built technical systems. You personally have experience with tools such as Claude Code, Cursor, or anything else. You're not just ideating with someone, or writing the brief.\nThink commercially and want to be accountable for revenue outcomes\nNaturally look for things that can be automated\nAre comfortable working directly with customers when needed\nCan move between customer problems, data, workflows, and technical systems\nPrefer ownership and ambiguity over mature playbooks","description_format":"text","description_chars":2969,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-24T07:59:09Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-09-25T01:23:29Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/flint-lead-customer-success-engineer","json_url":"https://alion.io/job/flint-lead-customer-success-engineer.json","meta":{"generated_at":"2026-09-25T01:23:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1377,"day_limit":5000,"remaining_today":3623,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}