{"id":844616,"url":"https://alion.io/job/flip-product-manager","title":"Product Manager","company":{"id":673559,"name":"flip.com","domain":"flip.com","url":"https://alion.io/company/flip-8","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":12,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":118000,"max_usd":248000,"period":"year","method":"role_country_seniority_unknown","sample_n":6157},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Ada","optional":true}],"status":"live","first_seen_at":"2026-01-14T16:13:56Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-16T18:40:57Z","board_verified":true,"closed_at":null,"days_open":275,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":274},"description":"TITLE: Product Manager\nREPORTING TO: Product Lead\nLOCATION: Marina del Rey, CA (Onsite Monday - Friday)\nWho Is Flip?\nThere are 3 runaway categories in B2B AI - coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.\nThe market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.\nWe built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.\nWhat You’ll Do\nOwn defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior. Reporting to the Product Lead, you set direction and ensure execution within your scope, defining and deciding what gets built, what doesn’t, and why.\nYou’ll work on problems like:\nAutomating complex customer calls (subscriptions, billing, healthcare workflows)\nDesigning AI behavior in ambiguous, multi-turn conversations\nImproving retention, resolution rates, and customer experience through automation\nBuilding systems that combine voice, AI, APIs, and real-time decisioning\n\nThis role sits at the intersection of:\nproduct\nAI systems\ncustomer experience\nbusiness outcomes\n\nCore Day-to-Day\nYou care about the customers’ customers and understand their needs along their consumer journey\nOwn the success of one or more core product features, focusing on measurable outcomes and real-world impact - not just outputs, timelines, or feature delivery \nCollaborate with Customer Success, Engineering, Sales, and Marketing to ensure strong product adoption, clarity of value, and real customer impact. \nComfortable meeting with our customers (Retail or Healthcare companies), and are confident in showcasing to them how we can increase their phone automation over time \nA copilot to Engineering when it comes to setting priorities, making detailed specs, helping with QA, as each additional call automated is an additional dollar in revenue \nKnow why each new feature is impactful and important and can align with Marketing on getting it to the right customers \nSet a high bar for execution, usability, and coherence across the vertical portal\nExcited to continue delivering our WEEKLY product releases (https://flipcx.com/product-releases/)\nWho You Are, As A PM\nYou’ve built products where success depended on getting the system behavior right - not just shipping features\nYou think in terms of outcomes (revenue, retention, efficiency) - not just features\nYou’re comfortable working on products that combine software, data, and AI behavior\nYou have strong intuition for systems, APIs, and product constraints (latency, reliability, scale)\nYou’ve worked on or closely with AI, automation, or complex workflow products\nYou can design experiences for high-stakes user actions (payments, cancellations, order by phone, scheduling)\nYou are highly data-driven and define success through clear, measurable metrics\nYou are known for thinking through edge cases, failure modes, and real-world usage\nYou thrive in fast-paced environments where you define the problem before solving it\nEager and willing to support your teammates - just like they will with you!\nMore About Us\nWe're international, spanning the US, UK, and Canada\nWe’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data\nComprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year\nIn office 5 days/week\nFinal compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.\nCompensation Range:\n$110,000—$185,000 USD\nOur customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. 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