{"id":1110889,"url":"https://alion.io/job/flipdish-customer-support-agent","title":"Customer Support Agent","company":{"id":3355,"name":"Flipdish","domain":"flipdish.com","url":"https://alion.io/company/flipdish","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Karachi, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-22T11:09:40Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-13T10:39:45Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ghost","repost_count":3,"flags":["repost"],"days_open":51},"description":"About Flipdish\nAt Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.\nAbout the role\nYou’ll join our Customer Support team in our Karachi hub, helping restaurant and takeaway owners get the most from Flipdish’s products and services. You’ll be a key point of contact for customers across phone, email, and chat, resolving issues quickly, clearly, and professionally.\nSuccess in this role looks like customers feeling supported, issues being resolved within agreed service levels, accurate records being maintained in Salesforce, and clear communication that helps customers keep their businesses running smoothly.\nPlease note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.\nWhat you’ll own\nProvide outstanding customer support across phone, email, and chat; respond promptly and professionally to customer questions, issues, and requests.\nResolve customer complaints with empathy and ownership; listen carefully, understand the issue, and work towards a timely and satisfactory resolution.\nCommunicate clear instructions, updates, and solutions; adapt your style to suit different customer needs while keeping every interaction friendly and professional.\nMaintain accurate customer records in Salesforce; document interactions, issues, resolutions, and follow-ups clearly so the wider team has the context they need.\nCollaborate with Support colleagues and other departments; escalate complex issues appropriately, share knowledge, and contribute to better ways of working.\nBuild strong product knowledge across Flipdish software and services; stay up to date on new features, updates, and customer needs.\nMeet agreed service levels and quality standards; work towards response time, resolution time, customer satisfaction, and quality assurance targets.\nCreate positive customer experiences; build trust with customers through helpful, calm, and professional interactions.\nWhat success looks like\nCustomers receive clear, helpful, and timely support across all channels.\nCustomer issues are resolved professionally, with appropriate follow-up and accurate Salesforce documentation.\nService level agreements and quality targets are consistently met or exceeded.\nComplex issues are escalated with the right context, helping teams resolve problems faster.\nCustomers feel listened to, respected, and confident using Flipdish products and services.\nAbout you\nYou’ll thrive in this role if you:\nHave previous experience in customer support, customer service, or a similar customer-facing role.\nAre fluent in English, with excellent verbal and written communication skills.\nAre comfortable supporting customers across phone, email, and chat.\nCan assess customer issues, think critically, and find practical solutions.\nShow empathy and patience, especially when customers are frustrated or under pressure.\nAre organised and detail-oriented, with the ability to prioritise tasks and manage multiple customer queries at once.\nAre comfortable working with customer support tools, software systems, and computer applications.\nAre willing and flexible to work evening shifts and weekends when needed to support customer needs.\nTake ownership of your work and follow through until issues are properly resolved.\nThe following would help you stand out:\nExperience using Salesforce or a similar CRM.\nExperience working in a SaaS, restaurant technology, food delivery, or hospitality environment.\nFamiliarity with SLAs, customer satisfaction metrics, and quality assurance standards.\nWhat you get\nWe’re a growing startup and we understand that amazing incentives will attract amazing talent. Alongside a competitive salary, we offer unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!\nTime off: 24 days annual leave + public holidays + company days (e.g. Summer Fridays, seasonal)\nPrivate healthcare: OPD + IPD coverage\nTransport: Company-provided pick-and-drop service\nTeam connection: Quarterly team meet-ups and company events\nInterview process\nHere’s what you can expect throughout the interview process.\n Recruiter screening call (15 minutes)\n Hiring manager interview (45-60 minutes)\nCompetency / role-specific stage\n Reference checks\nOur Culture\nAt Flipdish, we’re on the side of independent restaurant and takeaway owners, running busy operations on tight margins with rising costs, staffing challenges, and an increasingly demanding customer base. Our job is to make their lives easier with technology that’s powerful, satisfyingly simple, and backed by real human support.\nOur integrated ecosystem, spanning online ordering, marketing, loyalty, point of sale, menu optimisation, and operational automation, helps restaurants grow while staying in control. We’re an AI-first company, and we use it to help our customers get better outcomes, faster ordering, smarter marketing, and smoother operations, so owners and teams can spend more time on what matters.\nInside the company, we value ownership and clarity, with a friendly, people-led culture behind it. We trust our people to help shape what kind of employer Flipdish is, not just follow a script. Transparency is huge for us: we listen to each other, collaborate, and create the space for people to grow (with balance, not burnout). We care about diversity, inclusion, and wellbeing as standard, and we encourage flexibility where it works. We’re focused on impact and team energy, not “being seen”. You’ll have meaningful scope, work closely with smart people across teams, and be trusted to make things better as Flipdish scales.\nIf you’d like to read more about interviewing at Flipdish, please check out our Interviewing at Flipdish guide.\n\nPlease note: Please attach your CV below. If you experience an issue with uploading your CV, please continue with the application without uploading and forward a copy of your CV to .","description_format":"text","description_chars":6163,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Company events"],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","POS Systems"],"lifecycle":[{"event":"open","at":"2026-09-22T11:47:49Z"},{"event":"close","at":"2026-09-29T21:19:49Z"},{"event":"reopen","at":"2026-10-06T04:25:07Z"},{"event":"close","at":"2026-10-08T09:38:35Z"},{"event":"reopen","at":"2026-10-15T10:58:59Z"},{"event":"close","at":"2026-10-29T00:08:50Z"},{"event":"reopen","at":"2026-11-03T16:59:00Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.55,"age_days":50,"expected_fill_days":34,"reasons":["conf:1","repost:3","ghost","win:tail"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/flipdish-customer-support-agent","json_url":"https://alion.io/job/flipdish-customer-support-agent.json","meta":{"generated_at":"2026-11-13T14:39:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3355},"rest":"https://alion.io/mcp/rest/get_company?id=3355"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflipdish-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflipdish-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflipdish-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flipdish-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflipdish-customer-support-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1110889}},{"tool":"search_jobs","arguments":{"company":"flipdish.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1110889},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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