{"id":387463,"url":"https://alion.io/job/flipdish-enterprise-onboarding-specialist","title":"Enterprise Onboarding Specialist","company":{"id":3355,"name":"Flipdish","domain":"flipdish.com","url":"https://alion.io/company/flipdish","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":62,"open_postings":3,"ghost_share":0.333,"stale_share":0.333,"repost_share":0.667,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Karachi, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-19T15:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-03T12:06:51Z","board_verified":false,"closed_at":"2026-11-03T12:06:51Z","days_open":75,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":75},"description":"About Flipdish\nAt Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.\nAbout the role\nYou’ll join Flipdish’s Onboarding team in Karachi, helping some of our most important and complex customers get live successfully on Flipdish. This role is focused on enterprise and high-value customer onboarding: structured rollouts, multiple moving parts, clear milestone management, and strong coordination across Commercial, Product, Engineering, Support, and Customer Success.\nSuccess in this role looks like critical accounts being onboarded smoothly, customers knowing exactly what needs to happen and when, and internal teams having the clarity they need to unblock dependencies quickly. You’ll be trusted to manage a busy portfolio of customer onboarding, take ownership when something is stuck, and keep momentum from signed contract through to successful launch.\nWhat you’ll own\nOwn the end-to-end onboarding process for enterprise and high-value customers, from handover through to successful go-live.\nManage a concurrent portfolio of onboardings, keeping milestones, dependencies, risks, and follow-ups clearly tracked.\nAct as the main day-to-day point of contact for customers during onboarding, setting expectations and keeping communication clear under pressure.\nCoordinate with Commercial, Product, Engineering, Support, and Customer Success to unblock issues and keep customer rollouts moving.\nTranslate technical or operational requirements into clear customer-facing updates, and translate customer needs back into actionable internal context.\nIdentify risks early, escalate appropriately, and drive recovery plans when onboarding timelines or customer outcomes are at risk.\nBuild and follow structured onboarding processes, playbooks, and tracking systems that improve consistency across complex accounts.\nWhat success looks like\nHigh-value customers are onboarded with clearer milestones, fewer avoidable delays, and stronger ownership from start to finish.\nInternal teams have better visibility of onboarding blockers, dependencies, and next actions.\nCustomers feel informed, supported, and confident throughout the rollout process.\nEscalations are handled calmly and constructively, with clear recovery plans and follow-through.\nFlipdish builds stronger enterprise onboarding capability in the Karachi hub, reducing dependency on senior team members outside the local team.\nAbout you\nYou’ll thrive in this role if you:\nHave a background in onboarding, customer success, or customer support.\nUnderstand how to run a structured, milestone-driven process with a defined endpoint, manage an ongoing customer relationship, or handle high-volume customer situations calmly.\nHave experience managing a large, concurrent portfolio - ideally 5+ accounts at once - in SaaS, hospitality tech, restaurant tech, retail tech, or another fast-moving operational environment.\nHave a genuine ownership mindset: you own the outcome even when the root cause sits with another team.\nAre a strong internal operator, comfortable working with Commercial, Product, and Engineering teams.\nCan translate between technical or commercial language and clear client-facing communication.\nAre organised by system, not by memory - you can explain exactly how you track multiple onboardings, dependencies, and follow-ups.\nCommunicate clearly under pressure, whether handling a client escalation or chasing an internal team for a blocked dependency.\nAre ambitious and want to take on harder accounts and more scope over time, not just steady-state task completion.\nThe following would help you stand out:\nEnterprise or multi-location account experience.\nA SaaS, hospitality tech, restaurant tech, or retail tech background.\nExperience managing complex rollouts where multiple teams, locations, or technical dependencies were involved.\nA concrete example of a rollout that went wrong, what you did to recover it, and what you changed afterwards.\nWhat you’ll get\nWe’re a growing startup and we understand that amazing incentives will attract amazing talent. Alongside a competitive salary, we offer unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!\nTime off: 24 days annual leave + public holidays + company days, e.g. Summer Fridays, seasonal\nPrivate healthcare: OPD + IPD coverage\nTransport: company-provided pick-and-drop service\nTeam connection: quarterly team meet-ups and company events\nInterview process\nHere’s what you can expect throughout the interview process.\nRecruiter screening call (15-30 minutes)\nHiring manager interview (45-60 minutes)\nCompetency / role-specific stage (60 minutes) \nLeadership Interview (30 Minutes)\nOur culture\nAt Flipdish, we’re on the side of independent restaurant and takeaway owners, running busy operations on tight margins with rising costs, staffing challenges, and an increasingly demanding customer base. Our job is to make their lives easier with technology that’s powerful, satisfyingly simple, and backed by real human support.\nOur integrated ecosystem, spanning online ordering, marketing, loyalty, point of sale, menu optimisation, and operational automation, helps restaurants grow while staying in control. We’re an AI-first company, and we use it to help our customers get better outcomes - faster ordering, smarter marketing, and smoother operations - so owners and teams can spend more time on what matters.\nInside the company, we value ownership and clarity, with a friendly, people-led culture behind it. We trust our people to help shape what kind of employer Flipdish is, not just follow a script. Transparency is huge for us: we listen to each other, collaborate, and create the space for people to grow, with balance, not burnout. We care about diversity, inclusion, and wellbeing as standard, and we encourage flexibility where it works. We’re focused on impact and team energy, not “being seen”. You’ll have meaningful scope, work closely with smart people across teams, and be trusted to make things better as Flipdish scales.\nIf you’d like to read more about interviewing at Flipdish, please check out our Interviewing at Flipdish guide.\nPlease note: Please attach your CV below. If you experience an issue with uploading your CV, please continue with the application without uploading and forward a copy of your CV to ","description_format":"text","description_chars":6611,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Company events"],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","POS Systems"],"lifecycle":[{"event":"open","at":"2026-09-05T22:44:48Z"},{"event":"close","at":"2026-10-03T23:29:33Z"},{"event":"reopen","at":"2026-10-08T14:33:53Z"},{"event":"close","at":"2026-11-03T12:06:51Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/flipdish-enterprise-onboarding-specialist","json_url":"https://alion.io/job/flipdish-enterprise-onboarding-specialist.json","meta":{"generated_at":"2026-11-06T05:14:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9097,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3355},"rest":"https://alion.io/mcp/rest/get_company?id=3355"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflipdish-enterprise-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflipdish-enterprise-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflipdish-enterprise-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flipdish-enterprise-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflipdish-enterprise-onboarding-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":387463}},{"tool":"search_jobs","arguments":{"company":"flipdish.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":387463},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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