{"id":3615868,"url":"https://alion.io/job/flix-regional-operations-manager-uk-mfd","title":"Regional Operations Manager UK (m/f/d)","company":{"id":1788217,"name":"Flix","domain":"flix.com","url":"https://alion.io/company/flix-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":29,"ghost_share":0,"stale_share":0.793,"repost_share":0.034,"time_to_fill_p50_days":21,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-02T15:53:03Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T16:35:28Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. \nThe UK's intercity coach market has been revolutionised of Flixbus. We are now looking to expand our strong, dynamic and ambitious team. To support our ambitious growth, we are looking for a Regional Operations Manager (m/f/d). On that role, you’ll drive the performance of our UK coach network by working directly with bus partners, drivers, and operational stakeholders to ensure reliable, high-quality service delivery. This role blends hands-on operational coordination with data-driven decision-making to strengthen network resilience and customer experience. Ideal for someone with transport or mobility industry experiencewho thrives in a fast-paced, partner-facing environment.\nThis position is based in London.\nAbout the Role\nPartner Support & Relationship Management: Support the implementation and upholding of Flix standards with bus partners, both onboard the vehicle and within the driving team\nOperational Coordination & Support: Own and drive operational performance across nominated bus partners, ensuring coach services are delivered reliably, efficiently and to the highest quality standards\nData Analysis & Insights: Analyze large datasets, deriving and presenting insights about bus partner operational performance\nReporting & Performance Planning: Build reports and monitor the quality of our bus partners, driving network quality through a deep understanding of our data and service performance\nProduct & Process Improvement: Identify improvement opportunities in our customer-facing product and build business cases for feature development\nOnboarding & Training: Support bus partners in their operational staff and driver training, ensuring drivers contribute to a great Flix experience for passengers\nCustomer Experience & Complaint Resolution: Address customer complaints, liaising with the Flix customer service team to improve processes and enhance the experience for customers\nAbout You\n2-4 years' experience in a fast-paced, high-growth environment, ideally within transport, mobility, logistics or a similarly complex operational setting\nProven track record of strong results in a data-analytical role, with a data-driven approach to decision-making\nExcellent stakeholder management skills across bus partners, local authorities and senior internal stakeholders. English fluency is a must.\nProficient in Excel and the wider Microsoft Office suite; experience with PowerBI and AI tools beneficial\nComfortable learning new operational systems and digital platforms, including Flix systems - Planr, Playstation, OneOps Control\nAbility to work independently, with a willingness to travel across the UK and attend the London office as required\nExperience handling operational incidents and delivering excellent customer service \nExperience working in a scale-up or high-growth international environment (beneficial)\nWe recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! \nWhat We Offer\nTravel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. \n Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. \nHybrid work model: We are an office-first company, but we offer flexibility to balance work and life. \nWellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. \nLearning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. \nMentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. \nTo view more local benefits specific to each office location, please check out this link: Locations - Flix Career\nWhy Join Flix?\nAt Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.\nAs we continue to expand across the globe, you can make a real difference in how we work.\nIf you’re ready to grow and lead your journey, Flix is the place for you!","description_format":"text","description_chars":4433,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-11-02T16:27:11Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/flix-regional-operations-manager-uk-mfd","json_url":"https://alion.io/job/flix-regional-operations-manager-uk-mfd.json","meta":{"generated_at":"2026-11-09T17:09:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788217},"rest":"https://alion.io/mcp/rest/get_company?id=1788217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflix-regional-operations-manager-uk-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflix-regional-operations-manager-uk-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflix-regional-operations-manager-uk-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flix-regional-operations-manager-uk-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflix-regional-operations-manager-uk-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3615868}},{"tool":"search_jobs","arguments":{"company":"flix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3615868},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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