{"id":2168704,"url":"https://alion.io/job/flix-support-engineer-mfd","title":"Support Engineer (m/f/d)","company":{"id":1788217,"name":"Flix","domain":"flix.com","url":"https://alion.io/company/flix-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-09T10:23:10Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T03:28:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. \nAs a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. \nYou'll be part of a globally distributed IT Infrastructure Support Team, within our Foundation Division, that owns and manages critical services - including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support. \nAbout the Role\nResolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience \nManage the device lifecycle end-to-end - hardware procurement, provisioning, setup, asset tracking, and troubleshooting \nSupport collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive \nHelp employees get the most out of Atlassian tools such as Jira, Confluence, and JSM\nCreate and maintain knowledge-base articles and IT documentation to support self-service and team efficiency \nBuild hands-on experience with device management platforms and IT infrastructure tooling \nCollaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects \nAbout You\nA degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems) \n2-4 years of experience in IT support, service desk, or technical customer support \nSolid working knowledge of Office 365 and standard workplace collaboration tools \nComfort communicating clearly and patiently with non-technical users \nCuriosity and a genuine eagerness to learn new technologies and workflows \nHands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot) \nExperience administering Atlassian tools (Jira, Confluence, JSM) \nExperience supporting employees across multiple time zones or global offices (nice to have) \nWe recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! \nWhat We Offer\nTravel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. \n Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. \nHybrid work model: We are an office-first company, but we offer flexibility to balance work and life. \nWellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. \nLearning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. \nMentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. \nTo view more local benefits specific to each office location, please check out this link: Locations - Flix Career\nWhy Join Flix?\nAt Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.\nAs we continue to expand across the globe, you can make a real difference in how we work.\nIf you’re ready to grow and lead your journey, Flix is the place for you!","description_format":"text","description_chars":3535,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-09T11:07:58Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/flix-support-engineer-mfd","json_url":"https://alion.io/job/flix-support-engineer-mfd.json","meta":{"generated_at":"2026-10-12T07:01:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788217},"rest":"https://alion.io/mcp/rest/get_company?id=1788217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflix-support-engineer-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflix-support-engineer-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflix-support-engineer-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flix-support-engineer-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflix-support-engineer-mfd"}]}