{"id":1902208,"url":"https://alion.io/job/flixbus-customer-support-executive-bangalore-contractual","title":"Customer Support Executive - Bangalore (Contractual)","company":{"id":1788217,"name":"Flix","domain":"flix.com","url":"https://alion.io/company/flix-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":19,"ghost_share":0,"stale_share":0.895,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-05T10:33:59Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-02T16:27:11Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.\n As we continue to expand our operations across India, one of the fastest-growing bus markets in the world, we are looking for a proactive & detail-oriented Traffic Control Executive for our Bangalore location who will help us keep our services running smoothly, drive the company to the next level, and have the most direct influence on our success.\nThis is a real-time operations role, where you will be responsible for overseeing live bus operations, ensuring seamless coordination between drivers, hosts, and internal teams, and managing crisis situations calmly in a fast-paced environment. You will report to the Regional Operations Manager. This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, including real-time monitoring, issue resolution, and cross-team coordination!\nAbout The Role\nCommunicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.\nTrack and manage operational issues through Salesforce tickets, ensuring timely resolution.\nHandle crisis situations swiftly and decisively to minimize disruption to passengers and partners.\nCoordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.\nCollaborate via MS Teams and chat to enable seamless, real-time communication across teams.\nMonitor live operations and escalate deviations or incidents to the relevant stakeholders.\nMaintain discipline, flexibility, and teamwork while managing multiple priorities simultaneously.\nAbout You\nBachelor's degree holder, preferably with 3+ years' hands-on experience in customer service, intercity travel operations, or a related field.\nTeam player with strong interpersonal skills and effective communication skills.\nAbility to multitask, problem-solve, and stay composed under pressure in a fast-paced environment.\nAbility to thrive in a dynamic environment; flexible to work 24/7 rotational shifts, including weekends. However, when schedules are made your personal needs are taken into consideration.\nBasic Excel proficiency; experience with Salesforce is a strong plus.\nYou are fluent in Telugu and English. Additional South Indian languages and Hindi are a plus.\nYou are communicative, proactive, detail-oriented, and a dependable team player.\nWe recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!\nWhat We Offer\nOpportunity to work in a rapidly scaling start-up.\nPlay a pivotal role in ensuring the seamless execution of our intercity travel operations, real-time issue resolution, and cross-functional coordination.\nWhy Join Flix\nAt Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you're looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!","description_format":"text","description_chars":3302,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Telugu","level":"Advanced (C1)","optional":false},{"language":"Hindi","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-05T11:40:33Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.514,"p_room":0.55,"age_days":27,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/flixbus-customer-support-executive-bangalore-contractual","json_url":"https://alion.io/job/flixbus-customer-support-executive-bangalore-contractual.json","meta":{"generated_at":"2026-11-02T19:05:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26668,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788217},"rest":"https://alion.io/mcp/rest/get_company?id=1788217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflixbus-customer-support-executive-bangalore-contractual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflixbus-customer-support-executive-bangalore-contractual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflixbus-customer-support-executive-bangalore-contractual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flixbus-customer-support-executive-bangalore-contractual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflixbus-customer-support-executive-bangalore-contractual"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1902208}},{"tool":"search_jobs","arguments":{"company":"flix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1902208},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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