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As we expand in South India-one of the world’s fastest-growing bus markets-we’re hiring motivated Customer Support Agent on a fixed-term (12-month renewable) contract.\nKey Highlights\nLocation: Madiwala Lounge, Bangalore\nContract: 12-month renewable contract, target-driven role\n Shifts: Non-traditional hours (we operate 24/7)\nCompensation: Fixed compensation\nAbout the Role\nCustomer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.\nInbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.\nRating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.\nReporting: Meet daily call-volume and conversion targets; submit concise daily and weekly performance reports.\nCollaboration: Work hand-in-glove with the ground-ops team to escalate and resolve any on-trip issues.\nDocumentation: Maintain accurate call logs and update customer interaction records in our CRM.\nAbout You\nExperience: 1-3 year in tele-calling, customer support, or backend operations.\nLanguages: Fluent in English and Tamil/Telugu/Kannada.\nSkills:\nStrong verbal communication and persuasion skills\nAbility to multitask and adapt quickly in a fast-paced setting\nComfort working rotating or non-traditional shifts\nMindset: Target-oriented, with a positive attitude toward feedback and continuous improvement.\nWhat We Offer\nJoin a young, energetic team that’s reshaping how India travels by bus\nHands-on experience in a high-visibility, metrics-driven role\nOpportunity to learn Flix’s tech platform and customer-centric processes\nWhy Join Flix\nAt Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.\nIf you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!","description_format":"text","description_chars":2145,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Telugu","level":"Advanced (C1)","optional":false},{"language":"Tamil","level":"Advanced (C1)","optional":false},{"language":"Kannada","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-04T20:11:39Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.559,"p_room":0.75,"age_days":15,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/flixbus-telecaller-bangalore-contractual","json_url":"https://alion.io/job/flixbus-telecaller-bangalore-contractual.json","meta":{"generated_at":"2026-10-18T18:56:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788217},"rest":"https://alion.io/mcp/rest/get_company?id=1788217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflixbus-telecaller-bangalore-contractual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflixbus-telecaller-bangalore-contractual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflixbus-telecaller-bangalore-contractual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flixbus-telecaller-bangalore-contractual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflixbus-telecaller-bangalore-contractual"}]}