{"id":457621,"url":"https://alion.io/job/float-revenue-operations-manager-customer-success","title":"Revenue Operations Manager, Customer Success","company":{"id":175973,"name":"Float","domain":"floatfinancial.com","url":"https://alion.io/company/float-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":150000,"currency":"CAD","period":"year","gross":null,"usd_annual":105094},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Metabase","optional":false},{"name":"Salesforce","optional":false},{"name":"Shopify","optional":false},{"name":"Snowflake","optional":false}],"status":"closed","first_seen_at":"2026-07-16T13:43:01Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-21T18:18:31Z","board_verified":false,"closed_at":"2026-10-21T18:18:31Z","days_open":97,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":97},"description":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.\nAbout Float\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.\nAs one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\nOur Product\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\nAI Use in Our Hiring Process\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\nAbout the Role\nFloat is investing in the next chapter of its Customer Success Operations function. As our Revenue Operations Manager, Customer Success, you'll play a foundational role in shaping how Customer Success scales by building the systems, programs, and operating rhythms that help our customers grow and our team operate more effectively. While we already leverage Salesforce across the business, this role will lead the evolution of our dedicated Customer Success tooling and operating model as we continue to scale.\nWe're looking for a Revenue Operations Manager, Customer Success to build the systems, processes, and insights that enable our Customer Success team to scale efficiently while driving customer retention, expansion, and operational excellence. You'll partner closely with Customer Success leadership, RevOps, Finance, Product, and Sales to transform strategic ideas into repeatable operating programs that improve customer outcomes and business performance.\nWhat You'll Do\nDesign and optimize the end-to-end post-sales (Customer Success) customer journey across onboarding, adoption, renewal, and expansion.\n\nBuild and own the Customer Success operating system, creating scalable processes that improve retention, expansion, forecasting, and operational efficiency.\n\nEvaluate, implement, and optimize the Customer Success technology stack, driving adoption and enablement across the team.\n\nDevelop and continuously improve customer health scoring frameworks, risk indicators, and expansion signals.\n\nBuild and own recurring forecasting programs and target setting for customer retention and expansion, ensuring leadership has accurate visibility into business performance.\n\nCreate scalable account planning and risk management programs for Float's largest customers.\n\nPartner with Customer Success leadership to define CSM workflows, operating rhythms, success metrics, and performance measurement.\n\nTranslate complex and fragmented customer data into clear recommendations and actionable insights for Customer Success and GTM leadership.\n\nPartner cross-functionally with RevOps, Product, Finance, Sales, and Data teams to improve systems, reporting, customer handoffs, and operational efficiency.\n\nIdentify opportunities to automate manual work and streamline workflows so Customer Success Managers can spend more time driving customer value.\n\nEstablish reporting, dashboards, and operating cadences that help leadership make faster, data-informed decisions.\n\nAbout You\nYou Put Customers First. You're constantly thinking about how operational improvements ultimately create a better customer experience.\n\nYou Act Like an Owner. You proactively identify opportunities, solve problems, and take accountability for outcomes.\n\nYou Think Big and Move Fast. You're energized by building from zero to one and thrive in fast-moving, ambiguous environments.\n\nYou Constantly Learn and Grow. You actively seek feedback, adapt quickly, and continuously improve your craft.\n\nYou Raise the Bar. You balance speed with quality and are always looking for ways to improve how teams operate.\n\nYou Win as a Team. You build strong relationships across functions and know that great operations require great collaboration.\n\nWhat You'll Bring\n5+ years of experience in Customer Success Operations, Revenue Operations, or a similar strategic operations role with end-to-end ownership.\n\nExperience working in a consumption or usage-based SaaS business where forecasting, customer growth, and compensation models are more complex is highly preferred.\n\nProven experience building scalable Customer Success programs, processes, and operating rhythms from the ground up.\n\nHands-on experience selecting, implementing, and optimizing Customer Success technology and operational tooling.\n\nStrong analytical skills with the ability to turn complex, fragmented data into clear business recommendations.\n\nExperience building customer health models, forecasting frameworks, and executive reporting.\n\nExceptional cross-functional communication skills with experience partnering closely with Customer Success, Sales, Finance, Product, and RevOps leaders.\n\nA bias toward action-you identify problems, propose solutions, and drive execution without waiting for direction.\n\nBonus: Familiarity with Salesforce, Metabase, or similar CS and BI platforms is a plus - but curiosity and the ability to pick up new tools fast matter more. Our stack is still taking shape, and we want someone excited to help decide its future, not someone anchored to what they already know.\n\nThis May Not Be the Role for You If...\nYou prefer inheriting mature processes rather than building them from scratch.\n\nYour experience is primarily as a Customer Success Manager or Account Manager rather than leading operational strategy and systems.\n\nYou've primarily worked as an analyst supporting operations rather than owning an operations function.\n\nYou prefer reporting on metrics over building the systems that generate them.\n\nYou thrive in highly structured environments with clearly defined processes rather than creating them yourself.\n\nOur Hiring Philosophy\nWe hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.\nWhy You Should Join\nWork at one of Canada's fastest-growing fintech companies\n\nMake a real impact in a high-autonomy, high-growth role\n\nCollaborate with an ambitious and supportive team\n\nCompetitive compensation, equity options, and benefits\n\nHybrid work model - we are based in Toronto with in-office days for connection and collaboration\n\nEnjoy catered team lunches every Tuesday, Wednesday and Thursday\n\nBring your pup to our dog-friendly office\n\nThrive in a high-trust, high-performance culture where your work truly matters\n\nIn Short\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special-and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (), and we’ll work with you to make sure you have what you need to succeed.","description_format":"text","description_chars":8668,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Cards & Card Issuing","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-06T10:08:09Z"},{"event":"close","at":"2026-10-21T18:18:31Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":105094,"is_top_pay":false},"html_url":"https://alion.io/job/float-revenue-operations-manager-customer-success","json_url":"https://alion.io/job/float-revenue-operations-manager-customer-success.json","meta":{"generated_at":"2026-10-23T11:51:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18024,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175973},"rest":"https://alion.io/mcp/rest/get_company?id=175973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffloat-revenue-operations-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffloat-revenue-operations-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffloat-revenue-operations-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/float-revenue-operations-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffloat-revenue-operations-manager-customer-success"}]}