{"id":1038619,"url":"https://alion.io/job/flock-customer-success-associate-2","title":"Customer Success Associate","company":{"id":172221,"name":"Flock","domain":"flockcover.com","url":"https://alion.io/company/flock-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T08:52:30Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-08T13:00:57Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"About Flock\nRoad accidents kill and injure people, damage vehicles, and cost businesses fortunes. But traditional insurance does nothing to prevent them - it just pays out claims when they happen. At Flock, we’re changing that. Using telematics, AI, and real-time data, we proactively help our fleet customers prevent crashes. We obsessively focus on keeping drivers safe, and we put our money where our mouth is - paying out millions of pounds per year to fleets that get safer over time.\nWe were acquired by Admiral in May 2026. Now we combine the backing of the UK’s leading motor insurer with startup energy and speed. We’re growing fast with bigger plans than ever, and we’re hugely optimistic that our approach will save many more lives in the decade ahead.\nWe’re on a mission to make the world quantifiably safer. Join us!\nAbout the role\nMore fleets are choosing Flock and our Customer Success team needs to grow. You will own a book of customers outright: onboarding them, keeping them engaged with their data, and getting them to renewal in better shape than they started. The role is built around the conversations our telematics makes possible, from quarterly reviews with fleet managers to safety interventions that follow a spike in risky driving, alongside a steady variety of inbound queries by phone and email. You hear first hand what matters to customers and brokers, and your suggestions for improving how we work carry real weight. AI is part of the day job too, because Flock runs on it. You will use it to prepare for meetings, dig into fleet data and stay on top of your book. You do not need insurance experience. You need the service instincts that make clients want to deal with you, and the appetite to learn everything else.\nWhat you'll be doing\nOwning a portfolio of fleet customers end to end, from onboarding through to renewal, with clear accountability for keeping them\n\nHandling inbound policy queries from customers and brokers by phone and email, resolving them quickly and helping people self-serve where that suits them better\n\nRunning quarterly reviews with fleet managers and brokers, then tracking the actions that come out of them, and supporting broker onboarding with the Distribution team\n\nDelivering safety and claims interventions when our telematics data flags a risk, working with the Claims and Underwriting teams on triggers and follow-up\n\nWorking across Underwriting, Finance and Product to investigate and resolve the trickier issues, including policy referrals and connectivity troubleshooting with our telematics partners\n\nCapturing customer feedback and raising process, automation and self-serve suggestions so our service keeps improving\n\nUsing Flock's AI tools every day to prepare customer insight packs, draft follow-ups and keep your book organised\n\nWhat you'll need\nA background in customer service, customer success or account management. The sector does not matter to us; the quality of your service does\n\nRapport that comes naturally. Our customers should genuinely like dealing with you\n\nHunger to learn and real coachability. We will teach you the insurance and the telematics\n\nClear written and spoken communication, with a knack for making complex things easy to understand, and the confidence to present to clients\n\nA proactive attitude to getting the job done, even when the answer takes some digging\n\nOrganisation across a busy and varied workload, with the accuracy and attention to detail to match the pace\n\nEvidence you already use AI tools to work better, or a genuine appetite to build that habit fast\n\nDesirable, not required: time working with fleets, or exposure to motor insurance\n\nBenefits\n25 days of holiday (+ Bank Holidays)\n\nShare Incentive Plan\n\nWorkplace Pension\n\nPrivate Medical Insurance (including Dental Optical & Mental Health support options)\n\nVarious Salary Sacrifice Schemes - Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families\n\nEnhanced Parental Leave and Pay\n\n£1000 toward relevant professional qualifications\n\n£500 per annum towards learning and development\n\n3 days paid leave for L&D purposes\n\nWe work hybrid, typically three days a week in our Central London office (fewer office days can be accommodated for longer commute times), a few minutes from Moorgate and Liverpool Street. Visits to client sites, conferences and broker offices count towards office days.\nMaking the world quantifiably safer takes more than good data. It takes a team where different perspectives are heard, and that's a priority here. We insure fleets and drivers from every background, and we know a team built the same way makes sharper decisions and a better product for our customers. So we hire on merit, full stop, and we actively encourage applications from everyone. If you don't tick every box, apply anyway. Just come as your genuine self: the qualities and experiences only you bring are exactly what we want.","description_format":"text","description_chars":4947,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-18T17:36:39Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.263,"p_room":0.35,"age_days":50,"expected_fill_days":14,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/flock-customer-success-associate-2","json_url":"https://alion.io/job/flock-customer-success-associate-2.json","meta":{"generated_at":"2026-11-08T13:50:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172221},"rest":"https://alion.io/mcp/rest/get_company?id=172221"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflock-customer-success-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflock-customer-success-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflock-customer-success-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flock-customer-success-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflock-customer-success-associate-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1038619}},{"tool":"search_jobs","arguments":{"company":"flockcover.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1038619},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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