{"id":2663104,"url":"https://alion.io/job/flogas-customer-account-manager-8","title":"Customer Account Manager","company":{"id":2149292,"name":"Flogas","domain":"flogas.co.uk","url":"https://alion.io/company/flogas-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hartlepool, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":107000,"period":"year","method":"role_country_seniority_unknown","sample_n":493},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T01:30:33Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T23:25:23Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos - it is fundamental to good business performance, and integral to long-term business success.\nHow you’ll power our business as a Customer Account Manager\nAs a Customer Account Manager, you’ll play a key role in maximising commercial sales opportunities and delivering an exceptional customer experience. You’ll combine consultative selling, strong account management, up-selling, cross-selling and new customer acquisition to grow sales while maintaining sustainable and profitable customer relationships. Working in a quality-focused environment, you’ll use your communication, negotiation and relationship-building skills to exceed customer expectations and contribute to the success of the wider team.\nAt Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.\nWhat you’ll be doing\nDevelop and maintain a comprehensive knowledge of our commercial products and services.\nHandle inbound customer contact across calls, emails and other channels, using a consultative sales approach.\nIdentify and maximise sales opportunities, including up-selling and cross-selling relevant products and services.\nNegotiate sales prices within agreed authority levels to maximise profitability.\nManage and grow an existing portfolio of commercial accounts, retaining customers, volume and margin while identifying opportunities for development.\nWork closely with Business Account Managers to produce customer SWOT analyses, identify prospects, support order taking and develop accounts.\nSupport new sales activity for fuel and ancillary products, including prospecting lapsed and lost customers.\nBuild strong, professional relationships with customers to prevent churn and protect existing business.\nManage sales pipelines, customer retention activity, contractual legal diaries and action plans to prevent account degradation.\nMaintain up-to-date knowledge of competitor activity and market developments.\nRespond professionally to customer enquiries and ensure customer accounts and records are kept up to date.\nManage customer financial processes, including credit checks, credit applications, payments and credit/debit note requisitions.\nRecord customer interactions, quotes, sales and enquiries accurately on the appropriate systems.\nDeliver against individual, departmental and business targets and KPIs.\nWork collaboratively with colleagues across the business to deliver excellent sales and customer service.\nProactively identify customer needs and future opportunities through effective account management.\nInvestigate and resolve customer queries and complaints, escalating issues where appropriate.\nSupport local marketing activity and customer engagement programmes when required.\nPromote a positive Health and Safety culture in line with our Safety F1rst principles.\nEnsure compliance with all relevant company policies, procedures, site rules and safety requirements.\nTake responsibility for your own personal development and actively participate in coaching and 1:1 activities.\nWhat we’ll need from you\nB2B Contact Centre experience is desirable.\nA proven track record in telephone selling, up-selling and cross-selling.\nAccount management experience is desirable.\nSelf-confidence and strong interpersonal skills.\nA high degree of self-motivation and excellent time-management skills.\nResilience, persistence and a strong work ethic.\nA target-driven and results-oriented approach.\nThe ability to build strong and appropriate professional rapport with customers.\nConfidence in handling customer objections assertively and professionally.\nThe ability to manage customer interactions with empathy.\nStrong organisational skills and the ability to prioritise effectively.\nExcellent listening skills.\nExcellent verbal communication skills.\nGCSE Maths and English are required.\nWhy join Certas Energy?\nAt Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.\nWhat you’ll get from us\nThe opportunity to build a rewarding long-term career within a market-leading organisation.\nA supportive and inclusive working environment where your development is encouraged.\nOpportunities to develop your sales, account management and commercial skills.\nRegular coaching, 1:1s and support for your personal development.\nThe opportunity to work collaboratively with colleagues across the wider business.\nThe chance to make a real contribution to customer experience, sales growth and business performance.\nA strong focus on health, safety and wellbeing through our Safety F1rst culture.\nDoing right by everyone\nPeople matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.","description_format":"text","description_chars":5990,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Alternative Fuels"],"lifecycle":[{"event":"open","at":"2026-10-16T01:30:33Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.876,"p_room":0.945,"age_days":8,"expected_fill_days":18,"reasons":["conf:6","wave","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/flogas-customer-account-manager-8","json_url":"https://alion.io/job/flogas-customer-account-manager-8.json","meta":{"generated_at":"2026-10-24T17:36:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2149292},"rest":"https://alion.io/mcp/rest/get_company?id=2149292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflogas-customer-account-manager-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflogas-customer-account-manager-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflogas-customer-account-manager-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flogas-customer-account-manager-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflogas-customer-account-manager-8"}]}