{"id":2000300,"url":"https://alion.io/job/flogas-customer-care-sales-executive","title":"Customer Care & Sales Executive","company":{"id":2149292,"name":"Flogas","domain":"flogas.co.uk","url":"https://alion.io/company/flogas-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cheshire, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-07T11:06:35Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T23:25:23Z","board_verified":false,"closed_at":"2026-10-23T23:25:23Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos - it is fundamental to good business performance, and integral to long-term business success.\nCustomer Service Advisor - National Accounts\nLocation: Warrington\nSalary: Competitive\nContract: Permanent\nDepartment: National Accounts\nWe’re looking for a Customer Service Advisor - National Accounts to join our team and play a key role in delivering an outstanding customer experience while maximising commercial opportunities.\nThis is a varied and fast-paced role where you’ll be responsible for supporting our national account customers, processing orders, resolving queries, identifying customer needs and proactively creating opportunities to up-sell and cross-sell products and services.\nYou’ll combine excellent customer service with strong commercial awareness, helping to retain existing customers, win new business and maximise the value of every customer interaction.\nWhat You’ll Be Doing\nCustomer Service & Account Management\nProvide a professional, responsive and customer-focused service at all times.\nTake and accurately process customer orders, ensuring all relevant information is recorded correctly.\nRespond to customer enquiries relating to product availability, pricing, deliveries, order status and technical information.\nHandle customer complaints professionally, ensuring they are recorded and escalated appropriately.\nIdentify customer needs and recommend relevant products and services.\nMaintain accurate customer information, including contact details and account information.\nSupport new and lapsed customer account applications, ensuring information is complete and accurate.\nHandle customer financial information in line with company procedures.\nSales & Commercial Performance\nMaximise the margin generated from every customer opportunity.\nEnsure customer sales calls are effectively closed and opportunities converted into sales.\nIdentify and maximise opportunities to up-sell and cross-sell relevant products and services.\nMake proactive outbound calls to existing customers to identify additional sales opportunities.\nCommunicate pricing information accurately and effectively.\nUnderstand team and departmental targets and contribute towards achieving business objectives.\nMonitor and maintain performance against agreed KPIs.\nOperational Excellence\nUse company IT systems effectively and in line with relevant policies and procedures.\nAccurately record customer and order information on CODAS.\nFollow agreed processes and call-handling guidelines.\nEnsure customer enquiries and requests are logged and followed through to resolution.\nFlag high-level or urgent complaints immediately to the appropriate team.\nWork collaboratively with colleagues to ensure customers receive a seamless service.\n.\nWhat We’re Looking For\nWe’re looking for someone who combines excellent customer service skills with a strong commercial mindset.\nYou’ll ideally have:\nExcellent communication and interpersonal skills.\nStrong customer service experience.\nCommercial awareness and an understanding of sales opportunities.\nStrong influencing and negotiation skills.\nA target-driven and results-focused approach.\nExcellent attention to detail.\nGood organisation and time-management skills.\nThe ability to prioritise and manage multiple tasks effectively.\nA proactive, solution-focused approach to customer queries and problems.\nConfidence identifying opportunities to cross-sell and up-sell.\nStrong IT skills and the ability to learn and use business systems effectively.\nThe ability to work well as part of a team.\nHonesty, openness and a positive attitude.\nGCSEs (or equivalent) in Maths and English.\nPrevious experience in customer service, sales, account management or a similar commercial environment would be advantageous.\nWarrington/Customer service/ Account manager\nDoing right by everyone\nPeople matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. 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